SANDRA MORY
Fleming Island,FL
Summary
Experienced member of the retail team, expert in customer service, administrative management and financial representative. Knowledgeable about replacement policies and payment procedures. Good organizational and sales management skills. More than 20 years of experience in customer service and sales field.
Overview
21
21
years of professional experience
Work History
DIGITAL SHOPPER
Walmart
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Picking, prepared and dispense of online orders submitted by customers.
- Constant communication with customers to keep track of their online orders, taking care of customer satisfaction with possible substitutions, change of date and delivery or pick up time.
- Inventory system management.
INBOUD STOWER
Amazon
07.2020 - 09.2022
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Enhanced team efficiency through consistent communication and collaboration with fellow stowers and supervisors.
- Reduced item retrieval time by maintaining an organized and easily navigable storage system.
- Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
ASSISTANT DIRECTOR OF SALES
Peru Cola Group
01.2008 - 11.2018
- Increased sales revenue by implementing effective marketing strategies and fostering strong client relationships.
- Developed comprehensive sales plans for achieving annual targets and driving business growth.
- Managed a team of sales professionals, providing ongoing training and support to ensure high performance levels.
- Oversaw key account management, building lasting relationships with clients to secure repeat business.
- Management of more than 70 distributors nationwide.
OPERATIONS MANAGER
International Bank Of Peru
05.2003 - 03.2007
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Development of strong relationships with clients, improving sales of financial intangibles.
Education
No Degree - Business Administration
UNIVERSIDAD DE CIENCIAS APLICADAS
Lima, Peru12.2010
MBA - Business Administration And Management
MARGARITA CABRERA MANZUR
Lima, Peru12.2003
High School Diploma -
AMERICA HIGH SCHOOL
Lima, Peru12.1999
Skills
- Influencer Partnerships
- Mobile Commerce
- Great communication for sales
- Negotiation capacity
- Proactive
- Work as team
- Oriented to results
- Sales management
Languages
Spanish
Native or Bilingual
Timeline
DIGITAL SHOPPER
Walmart
09.2023 - Current
INBOUD STOWER
Amazon
07.2020 - 09.2022
ASSISTANT DIRECTOR OF SALES
Peru Cola Group
01.2008 - 11.2018
OPERATIONS MANAGER
International Bank Of Peru
05.2003 - 03.2007
No Degree - Business Administration
UNIVERSIDAD DE CIENCIAS APLICADAS
MBA - Business Administration And Management
MARGARITA CABRERA MANZUR
High School Diploma -
AMERICA HIGH SCHOOL
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