Sandra Moynihan

Receptionist

Dr. Atul Butala

Utica, NY

08.2003 - 10.2020

Greeted visitors entering establishment to determine nature and purpose of visit.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Answered and directed incoming calls using multi-line telephone system.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Scheduled and confirmed appointments.
Sorted incoming mail and directed to correct personnel each day.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Greeted customers, answered general questions and directed to appropriate locations.
Performed data entry tasks into various computer systems accurately and promptly.
Coordinated pick-up and delivery of express mail services.
Maintained a neat reception area by organizing materials and tidying up furniture.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Scheduled appointments for clients, customers, and other visitors.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Updated and recorded customer or client information to maintain accounts.
Provided excellent customer service at all times while interacting with both internal and external customers.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Greeted visitors and provided them with assistance.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.