Sandra Mukwayanzo
Gaithersburg
Summary
Detail-oriented Financial with expertise in Revenue Cycle Management within property management. Skilled in overseeing the entire financial process from tenant onboarding and lease agreements to rent invoicing, collections, and payment reconciliation. Adept at reducing delinquencies, improving cash flow, and maintaining accurate financial records. Strong communicator with proven ability to resolve billing disputes, enforce lease compliance, and provide clear financial reporting to support property management decisions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Financial Services Coordinator
Zuckerman Gravely Management
02.2022 - Current
- Supported the financial operations of the property management office by processing tenant payments and assisting with monthly reconciliations.
- Assisted with lease documentation, move-in/move-out inspections, and ensured accurate records for billing and security deposit returns.
- Monitored tenant accounts receivable, flagged overdue balances, and coordinated with management on collection actions.
- Prepared and distributed monthly financial reports to property managers and ownership.
- Maintained compliance with company policies and regulatory requirements.
Administrative Assistant
Chris and Naz Tax Preparer
01.2017 - 01.2022
Category Buyer
Vodafone Group Democratic Republic of Congo
09.2013 - 12.2017
- Purchasing of all Commercial Department needs.
Store Supervisor
Vodafone Group Democratic Republic of Congo
05.2009 - 08.2013
- Ensure Customer Satisfaction: Follow up and find solutions to Customers issues
- Manage all administrative tasks in the shop
- Dispatching of Petty Cash in 13 shops and make accounts reconciliations
- Sales of products and Services
- Stock reconciliations
Warehouse Officer
Vodafone Group Democratic Republic of Congo
11.2006 - 04.2009
- Control and ensure good reconciliation of Company’s Stock
- VIP Customers acquisition and retention
Education
High School Diploma -
LYCEE MOTEMA MPIKO
01.1997
Skills
- Revenue Cycle Management – Tenant onboarding to payment posting
- Accounts Receivable & Collections – Rent billing, invoicing, and late fee enforcement
- Financial Reporting & Reconciliation – Monthly/quarterly statements, variance analysis
- Property Management Accounting – Lease compliance, rent roll management, escrow handling
- Tenant Relations & Communication – Dispute resolution and payment negotiations
- Process Improvement – Streamlining billing cycles to reduce delinquencies
- Software Proficiency – OneSite, Excel, Word, PowerPoint, Outlook
- Attention to Detail & Accuracy – Ensuring error-free billing and reporting
- Regulatory Compliance – Fair Housing, lease agreement enforcement
- Team Collaboration – Coordinating with property managers, maintenance, and vendors
Accomplishments
-Reduced tenant delinquencies by 50% by through proactive follow up and streamlined payment reminder
-Increase on-time Rent Collection by 20% by improving billing workflows and tenant communication
Certification
- Certified Financial Services Coordinator, Zuckerman Gravely Management - February 2022-April 2022
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Financial Services Coordinator
Zuckerman Gravely Management
02.2022 - Current
Administrative Assistant
Chris and Naz Tax Preparer
01.2017 - 01.2022
Category Buyer
Vodafone Group Democratic Republic of Congo
09.2013 - 12.2017
Store Supervisor
Vodafone Group Democratic Republic of Congo
05.2009 - 08.2013
Warehouse Officer
Vodafone Group Democratic Republic of Congo
11.2006 - 04.2009
High School Diploma -
LYCEE MOTEMA MPIKO
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