Sandra Mulgado
Miami,FL
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
20
20
years of professional experience
Work History
OCC Supervisor Specialist
Swissport USA
Miami, FL
08.2021 - Current
- Monitored flight plans for accuracy and compliance with applicable regulations.
- Prepared detailed reports summarizing operational information including fuel consumption, flight times, delays.
- Maintained records of aircraft maintenance activities and inspections.
- Managed the scheduling process for crew members according to their availability and qualifications.
- Developed strategies for efficient utilization of resources such as personnel, equipment, facilities.
- Responded promptly to inquiries from customers regarding flight schedules or any other issues.
- Coordinated with other aviation personnel to ensure safe operation of aircrafts.
- Ensured compliance with established policies and procedures related to aviation operations.
- Investigated incidents or accidents involving aircrafts to determine cause and corrective actions needed.
- Assisted in the coordination of air traffic control services and communications between pilots and air traffic controllers.
- Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
Passenger Service Supervisor
Swissport USA
Miami, FL
03.2015 - 08.2021
- Investigated discrepancies in tickets or baggage claims reported by customers or airlines personnel.
- Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
- Trained new employees on proper ticketing and baggage handling procedures.
- Ensured that all passengers were provided with accurate information regarding flight schedules and boarding procedures.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted senior management team in developing new policies related to air travel services and facilities offered by the organization.
- Coordinated with other departments such as security, maintenance, and catering to ensure smooth flow of operations during peak hours.
- Managed emergency situations such as medical emergencies or flight delays and cancellations according to established protocols.
- Provided guidance and support to junior staff members when needed, helping them develop their skillsets over time.
- Checked documents of passengers against airline policies prior to boarding flights or entering restricted areas of the airport terminal.
- Utilized PA system to announce departures and changes to landings.
- Operated computerized system to handle ticketing and check-ins.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Processed reservations and issued travel and hotel vouchers.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Trained team in proper operational procedures and company policies.
- Promoted and enforced social distance measures, proper PPE use and workplace safety requirements.
Assistant Manager
Citi Trends Inc
Miami, FL
03.2005 - 01.2015
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Hialeah High School
Hialeah Fl06-2000
Skills
- Employee motivation
- Staff education
- Project management
- Priority management
- Team building
- Public speaking
- Policy and procedure development
- Human resources management
- Staff management
- Customer service
- Coaching and mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
OCC Supervisor Specialist
Swissport USA
08.2021 - Current
Passenger Service Supervisor
Swissport USA
03.2015 - 08.2021
Assistant Manager
Citi Trends Inc
03.2005 - 01.2015
High School Diploma -
Hialeah High School
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