Sandra Murray
Customer Service Representative
Jamaica,NY
Summary
Personable individual with strong organization skills, ability to multitask and build relationships. Recognized consistently for performance excellence and contributions to success in customer service and management. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Enthusiastic sales representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within the company's organization.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Mail Handler/Processing Clerk
USPS
Jamaica, NY
08.2020 - 01.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Developed and maintained courteous and effective working relationships.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
Sales Associate/Supervisor
News Link
Jamaica, NY
10.2011 - 06.2019
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared cash deposits up to $[Amount] with zero discrepancies.
Customer Service Representative
Payless ShoeSource
Lawrence, NY
10.2005 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
- Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Education
High School Diploma -
Seaforth High School
Jamaica W.I 09.1983 - 06.1987
Skills
Problem-solving skills
Teamwork
Multitasking abilities
Production goal setting
Excellent Customer Service
Post office operations
Handling and sorting mail
Accomplishments
Received a plaque for " Excellent Customer Service" and a $200 American Express gift card in December, 2018
Timeline
Mail Handler/Processing Clerk
USPS
08.2020 - 01.2021
Sales Associate/Supervisor
News Link
10.2011 - 06.2019
Customer Service Representative
Payless ShoeSource
10.2005 - 10.2012
High School Diploma -
Seaforth High School
09.1983 - 06.1987