Hi, I’m
Sandra Navarro
Visalia,CA
Summary
I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Office Assistant with over 7 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
10
years of professional experience
1
Certification
Work History
Self Employed
Lead Nail Technician
03.2020 - Current
Job overview
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
Tulare County Health & Human Services Agency
Office Assistant
06.2018 - 01.2019
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Serrins Valley Vision
Receptionist Assistant
01.2015 - 05.2018
Job overview
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Education
Milan InstituteVisalia, CA
from Esthetician
02.2023
Estes Institute of CosmetologyVisalia, CA
from Nail Technician
02.2020
Golden West High SchoolVisalia, CA
High School Diploma
06.2007
Skills
- Customer Service
- Positive Attitude
- Time Management
- Verbal Communication
- Appointment Scheduling
- Scheduling
- Documentation And Reporting
- Meticulous attention to detail
- Multi-line phone proficiency
- Payment Processing
- Bilingual Fluency
Certification
- Licensed Nail Technician - 5 years
- Licensed Esthetician - 2 years
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Nail Technician
Self Employed
03.2020 - Current
Office Assistant
Tulare County Health & Human Services Agency
06.2018 - 01.2019
Receptionist Assistant
Serrins Valley Vision
01.2015 - 05.2018
Milan Institute
from Esthetician
Estes Institute of Cosmetology
from Nail Technician
Golden West High School
High School Diploma
Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offHealthcare benefitsPaid sick leave4-day work weekSimilar Profiles
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