- Cooking
- Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Camping
Sandra Nave Boyd
Creston,OH
Summary
Dynamic office professional with proven expertise at Dolan Lumber, excelling in organization and customer relations. Enhanced operational efficiency through effective appointment scheduling and streamlined processes, resulting in improved client satisfaction. Skilled in data entry and adept at managing multi-line telephone systems, ensuring seamless communication and support across departments.
Overview
20
20
years of professional experience
Work History
Receptionist / Office Manager
Dolan Lumber Doors & Windows
10.2010 - 03.2025
- Managed front desk operations, ensuring seamless customer service and efficient call handling.
- Coordinated appointment scheduling and maintained accurate calendars for management staff.
- Streamlined visitor check-in processes, enhancing security and operational efficiency.
- Trained new reception staff on procedures, systems, and customer interaction protocols.
- Implemented inventory control measures for office supplies, reducing costs and waste.
- Maintained organized filing system for client records, ensuring quick access to information.
- Collaborated with various departments to facilitate communication and enhance workflow efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Training of new hire employees
- Petty Cash & Banking duties
- Delivery scheduling
Accounts Receivable Clerk
Dolan Lumber Corporate Office
09.2005 - 10.2010
- Processed customer invoices and payments, ensuring accuracy and timely entries in financial systems.
- Reconciled accounts receivable transactions, resolving discrepancies to maintain precise financial records.
- Managed collections efforts, improving cash flow through effective communication with clients regarding outstanding balances.
- Generated detailed reports on accounts receivable status, providing insights for management on outstanding debts.
- Customer service
- Preliminary Notice preparation
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Gathered information on account applications
- Filing
Education
Vallejo Adult School
Vallejo Ca 94590Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Data inputting
- Administrative support
- Schedule management
- Multi-line telephone operation
- Mail handling
Interests
Timeline
Receptionist / Office Manager
Dolan Lumber Doors & Windows
10.2010 - 03.2025
Accounts Receivable Clerk
Dolan Lumber Corporate Office
09.2005 - 10.2010
Vallejo Adult School
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