Sandra Nevarez
Las Vegas,NV
Summary
I am a highly resourceful and meticulous individual offering an astounding array of skills focused on humanitarian services, trauma informed advocacy, and customer care support. I work with a top level multicultural awareness and adaptability while maintaining a positive, proactive, organized, and self-managed attitude. I’ve pride myself in being a mentor, leader, and teacher in all my roles to support staff in their roles and promoting within the companies.
Overview
13
13
years of professional experience
Work History
Bilingual Digital Advocate
The National Domestic Violence Hotline
Austin, TX
09.2022 - Current
- Conducted comprehensive contact interviews, gathering relevant information to build a strong case foundation, provide appropriate resources, and create safety plans while building rapport through open dialogue.
- Work effectively with fellow team members to coordinate effective solutions to any question or concern.
- Part of multiple teams to support staff knowledge and wellbeing. Teams are: culture sessions: focusing on staff wellbeing, Spanish Round Table: focusing on supporting bilingual staff, Co-facilitating team meetings with direct manager, researching information for blogs and social media platforms.
- Note: remote employment, office is based out of Austin, Tx.
Program Supervisor
The Harbor Juvenile Assessment Center
Las Vegas, NV
08.2022 - 09.2023
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Directed team of 13 personnel, overseeing records, performance, coaching opportunity, time cards, leave requests, and coverage.
- Directed, planned, and budgeted for monthly wellness meeting for staff, community fairs, and community activities.
- Supervised the vetted providers team across all Harbor Sites.
Family Services Specialist
State of Nevada Welfare Division
Las Vegas, NV
04.2016 - 05.2022
- Mentored new Family Support Specialist during their first year of training.
- Interview benefit applicants as specified by policies; explained conditions of initial and continued eligibility.
- Elicit information to determine which public assistance programs are approved, terminated, denied, reinstated, or need to be pended for additional information.
- Special Program: home-based waivers, which services all of Nevada and specifically caters the elderly, disabled, and intellectually challenged community to provide additional support for a better quality of life. My caseload was 1500 clients.
Benefits Specialist
ManagedPAY
Las Vegas, NV
11.2018 - 06.2019
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Daily administration, registration, maintenance of health and welfare programs, executive benefit programs, 401K, FSA, COBRA, FMLA, ADA, ACA,LOA with a minimum portfolio of 25 companies (800+ employees) per month.
- Coordinates special events such as open enrollment, benefit fairs, and 401K information sessions on-site and off-site.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Liaise with benefit brokers and vendors in administration of benefit programs.
- Liaise with payroll to reconcile employee/employer contributions.
- Process, track, and balance monthly billings and deductibles for weekly, bi-weekly, semi-monthly and bonus pay periods.
- Compute benefit premiums and other deductions and enter calculations into the payroll system.
Administrative Assistant
State of Nevada Welfare Division
Las Vegas, NV
07.2011 - 04.2016
- Collaborated on special projects as assigned by leadership, contributing research findings to switch from NOMADS system to AMPS system.
- Provided training in all areas of the clerical units for existing and new Admin staff. Created templates, booklets, guides, and PowerPoint for training purposes. Sent out emails and memos explaining new policies and procedures.
- Accounts for daily tasks numbers, reports to appointed superior, and keeps track of progress throughout the day. While distributing daily administrative tasks to each clerical unit.
Education
El Dorado High School
Las Vegas, NV06.2007
Skills
- Benefits Administration
- Case Management
- Community Advocacy
- Events Planning
- Mentorship
- Research proficiency
- Resource Management
- Staff Supervision
- Training delivery
- Victim Trauma Informed Advocacy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Digital Advocate
The National Domestic Violence Hotline
09.2022 - Current
Program Supervisor
The Harbor Juvenile Assessment Center
08.2022 - 09.2023
Benefits Specialist
ManagedPAY
11.2018 - 06.2019
Family Services Specialist
State of Nevada Welfare Division
04.2016 - 05.2022
Administrative Assistant
State of Nevada Welfare Division
07.2011 - 04.2016
El Dorado High School