Sandra Nicolas-Iximachoca
Oakland,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Merchandiser
Galaxy Desserts Brioches Pasquier
09.2021 - 11.2023
- Demonstrated ability to plan, execute, and evaluate merchandising strategies to drive sales and meet business objectives
- Experience in creating visually appealing displays, arranging products to maximize visibility and accessibility, and maintaining a visually appealing store environment
- Coordinated special events, trade shows or promotions within the store environment, creating excitement around featured products or limited-time offers.
Aupair
Aupaircare
02.2020 - 08.2021
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
- Assisted in improving children''s academic performance by providing tutoring and homework support.
- Improved children''s French language skills through engaging conversations and interactive language games
Account Manager
BILENDI
07.2017 - 05.2019
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Member Relations Assistant
Accor Hotels (John Paul)
07.2015 - 02.2017
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
- Contributed to the hotel''s revenue growth by successfully upselling premium services, partnering with local businesses, and coordinating special events for guests.
Sales Advisor
Calvin Klein
07.2013 - 01.2015
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Education
Bachelor of Arts - General Literature
Sorbonne Nouvelle University
Paris, France05.2011
Skills
- Cost Analysis
- Sales Techniques
- Project Management
- Office Administration
- Customer Communication
- Account Management
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandiser
Galaxy Desserts Brioches Pasquier
09.2021 - 11.2023
Aupair
Aupaircare
02.2020 - 08.2021
Account Manager
BILENDI
07.2017 - 05.2019
Member Relations Assistant
Accor Hotels (John Paul)
07.2015 - 02.2017
Sales Advisor
Calvin Klein
07.2013 - 01.2015
Bachelor of Arts - General Literature
Sorbonne Nouvelle University
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