SANDRA NIGRO
Denver,CO
Summary
Dental and orthodontic professional relocating to the Denver, Colorado area with 20+ years of experience in patient support, scheduling coordination, and remote clinical care. Known for managing high-volume patient communication across phone, email, chat, text, and video while maintaining accurate documentation and a smooth treatment experience. Brings strong dental knowledge, organization, and compassionate service in both clinical and remote settings.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Per Diem Certified Substitute Teacher K-12 Grade
Ringwood Board of Education
Ringwood, NJ
09.2016 - Current
- Maintain detailed records of student progress, attendance, and assignments in teachers absence
- Modified homework assignments based on daily progress and regional curriculum regulations
- Implemented prepared lesson plans in established classrooms
- Handled classrooms of up to 25 students, reporting problem students to principal and keeping detailed behavioral records
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Instructed students in core educational principles, concepts, and in-depth subject matter
- Fostered positive classroom environments that promoted student participation and learning
Remote Clinical Support Specialist
Byte Dental Practice PLLC/Dentsply Sirona
Los Angeles, CA
05.2022 - 08.2025
- Fostered customer satisfaction and communication through expert remote clinical support (30 chat, email, video calls and text) for clear aligner treatments.
- Created video call protocols that improved consistency and efficiency in remote clear aligner support.
- Maintained protocol accuracy to deliver compliant, high-quality remote patient support.
- Provided remote clinical assessments to support treatment progress and patient questions.
- Improved the customer experience through responsive remote support and treatment guidance.
- Documented patient responses to orthodontic care, reviewed x-rays/photographs, and adjusted plans of care per protocol specifications, standards of practice, and other guidelines.
- Developed and maintained courteous and effective working relationships.
Lead Orthodontist Assistant
Fox and Abraham Orthodontists
Denville, NJ
10.2018 - 01.2022
- Managed 30+ orthodontic procedures daily including iTero scanning, X-rays, and impressions to ensure high-quality patient care.
- Oversaw front desk operations and clinical area coordination to enhance operational efficiency and patient experience.
- Informed patients on oral health tips and orthodontic appliance care to promote effective treatment adherence.
- Documented patient information and treatment plans accurately, supporting detailed and personalized care.
- Placed orthodontic appliances and handled wire changes, ensuring precise and effective orthodontic treatments.
Lead Orthodontic Assistant
Akkaway Orthodontics
Kinnelon, NJ
01.2012 - 05.2016
- Managed 40+ orthodontic procedures per day.
- Accomplished orthodontic procedures such as banding, bonding, and adjustments.
- Executed detailed lab work, x-ray operations, and iTero scanning.
- Handled front desk duties, billing and insurance, ensuring smooth operation and patient care.
- Supported patient satisfaction by guiding treatment flow and keeping appointments and procedures on track.
- Improved clinic efficiency by coordinating clinical, lab, and front desk responsibilities across the practice.
- Implement patient strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
Education
Associate of Science - Bio/Chem
Metropolitan State University of Denver
Bachelor of Science - Psychology
University of Colorado At Denver
Skills
- Clinical assessment
- Patient Scheduling and Communication
- Dental Terminology
- Effective time management
- Treatment Coordination and Management
- Healthcare leadership
- Critical thinking and analysis
- Front Office Operations
- Software
- Salesforce
- Microsoft Office/Teams
- Google Workspace
- Slack
- Zoom
- ITero
- Open to learning Open Dental and other practice management software
- Remote Work Experience
- Remote patient support
- Video consultations
- Virtual treatment coordination
- Chat and email support
- Remote documentation
- HIPAA-compliant communications
Personal Information
Title: Dental and Orthodontic Professional
Certification
- COA - Board Certified Orthodontic Assistant
- CDA - Board Certified Dental Assistant
- RDA/EDDA - Board Registered Dental/Orthodontic Assistant
- New Jersey Substitute Teaching Certificate
- First Aid/CPR Certified/BLS
- Dental X-Ray License
Accomplishments
- Boosted Clinic Efficiency: Increased remote clinic efficiency by 25% through video call protocols.
- Enhanced Patient Care: Supervised 30+ procedures daily, improved patient throughput by 15%.
- Optimized Patient Processes: Managed 40+ orthodontic procedures daily, increased patient satisfaction by 20%.
- Improved Classroom Management: Implemented positive reinforcement strategies, reducing classroom incidents by 30%.
Timeline
Remote Clinical Support Specialist
Byte Dental Practice PLLC/Dentsply Sirona
05.2022 - 08.2025
Lead Orthodontist Assistant
Fox and Abraham Orthodontists
10.2018 - 01.2022
Per Diem Certified Substitute Teacher K-12 Grade
Ringwood Board of Education
09.2016 - Current
Lead Orthodontic Assistant
Akkaway Orthodontics
01.2012 - 05.2016
Bachelor of Science - Psychology
University of Colorado At Denver
Associate of Science - Bio/Chem
Metropolitan State University of Denver