Sandra Nimako
New York,NY
Summary
Highly organized and results-driven professional with proven expertise in high-volume administration and client-focused customer service. Proficient at maintaining strict compliance and workflow standards within healthcare & retail environments while efficiently managing schedules, documentation, and stakeholder needs to drive positive organizational outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nursing Operations Intern
The Hebrew Home at Riverdale by Riverspring Living
05.2025 - 10.2025
- Developed strong written and verbal communication skills.
- Created and organized staff certification cards with accurate and complete information.
- Assisted with administrative tasks, such as scheduling, documenting, and filing for CNAs and RNs.
- Handled and transferred department calls using the internal phone directory.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
Administrative Assistant
Marshalls
04.2024 - 05.2025
- Oversee visual merchandising standards in collaboration with the Visual and Corporate teams.
- Provide coaching and leadership to the team to consistently exceed sales and service goals.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Utilize POS, StoreForce, ADP, Aptos, and PowerDMS for day-to-day operations.
- Upheld quality standards by adhering to established protocols and procedures consistently.
Client Service Representative
Dr. Sreenivasa Murthy Pediatric Care
02.2023 - 04.2024
- Assisted patients with appointment scheduling and inquiries, ensuring efficient service delivery.
- Verified insurance and communicated with providers for billing purposes.
- Streamlined check-in and check-out processes, improving overall patient flow in the clinic.
- Trained new staff on client service protocols and software systems, fostering a cohesive team environment.
- Provided front-desk support and facilitated communication between families and medical staff.
- Supported the pediatric care team with administrative and follow-up activities.
Community Management Intern
Walgreens
09.2021 - 05.2022
- Delivered top-tier customer service by greeting and assisting customers and patients.
- Analyzed store and pharmacy performance metrics, contributing to process improvements.
- Supported inventory and logistics functions, including order exceptions and reverse logistics.
- Shadowed district leadership and attended strategic planning sessions.
- I completed the Intern Team Challenge project and presented recommendations to the executives.
- Collaborated with team members to identify areas for operational enhancements and solutions.
Education
Bachelor of Business Administration - Healthcare Management
College of Mount Saint Vincent
05.2025
Skills
- Written & verbal communication
- Administrative support
- Customer service
- Appointment scheduling
- Team collaboration
- Training and development
- HR software proficiency
- Reception & project management
- Leadership qualities
Certification
- Foundations Of Project Management (Google) - 2025-03
- Generative AI: Introductions and Applications (IBM) - 2025-05
- Information Technology Fundamentals for Everyone (IBM) - 2025-05
Languages
English
Native or Bilingual
Twi
Native or Bilingual
Timeline
Nursing Operations Intern
The Hebrew Home at Riverdale by Riverspring Living
05.2025 - 10.2025
Administrative Assistant
Marshalls
04.2024 - 05.2025
Client Service Representative
Dr. Sreenivasa Murthy Pediatric Care
02.2023 - 04.2024
Community Management Intern
Walgreens
09.2021 - 05.2022
Bachelor of Business Administration - Healthcare Management
College of Mount Saint Vincent