Sandra Nowell
Mendenhall,MS
Summary
Dynamic Front Office Coordinator at Region 8 Mental Health Center A&D with expertise in customer service and office management. Proven ability to enhance patient relations and streamline processes, ensuring confidentiality and efficiency. Recognized for fostering a supportive environment and improving patient satisfaction through effective communication and empathetic support.
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to your company.
Overview
19
19
years of professional experience
Work History
Front Office Coordinator
Region 8 Mental Health Center A&D
09.2020 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Supported office cleanliness and organization, creating welcoming environment for visitors.
- Ensured confidentiality and security of patient records through diligent management.
Receiving Clerk
Bass Pro Shops
11.2019 - 06.2023
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Phlebotomy Lead
Quest Diagnostics
05.2006 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Private Caregiver
Ernest Faubion
05.2017 - 04.2019
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Ensured a hygienic setting, enhancing overall safety.
Education
None - Accounting
University of Southern Mississippi
Hattiesburg, MSNursing
Jones County Junior College
Ellisville, MSSkills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Office organization
- Calendar management
- Office management
- Process improvement
- Patient relations
- Document management
- Schedule coordination
- Opening and closing offices
- Call routing
- Sensitive information handling
- Cross-functional collaboration
- Interpersonal relations
- Maintaining confidentiality
- Time management proficiency
- Appointment scheduling
- Scheduling and calendar management
Timeline
Front Office Coordinator
Region 8 Mental Health Center A&D
09.2020 - Current
Receiving Clerk
Bass Pro Shops
11.2019 - 06.2023
Private Caregiver
Ernest Faubion
05.2017 - 04.2019
Phlebotomy Lead
Quest Diagnostics
05.2006 - 09.2020
None - Accounting
University of Southern Mississippi
Nursing
Jones County Junior College
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