Sandra Okocha
Dublin,Ireland
Summary
Seasoned detail-oriented and analytical Business Analyst offering 5 years of industry success across the insurance and investment management industries. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Fidelity International
01.2023 - 10.2024
- Collaborated with cross-functional teams to gather and document business requirements for Fidelity Adviser Solutions and End Investor applications
- Analyzed business processes and identified areas for improvement, resulting in reduced customer complaints, reduced call volumes and repeat callers and improved service levels which amounted in a 20% reduction in administrative costs.
- Facilitated workshops and interview sessions with stakeholders to ensure alignment on project goals and deliverables.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
Junior Business Analyst
Universal Insurance Plc
01.2018 - 08.2021
- Supported senior analysts in conducting market research and competitive analysis
- Assisted in the documentation of business requirements and functional specifications
- Conducted data validation and testing to ensure accuracy and quality of deliverables
- Contributed to the development of user training manuals and conducted training sessions with relevant stakeholders
- Collaborated with cross-functional teams to optimize workflows and drive process improvements.
- Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
- Supported project managers in achieving project goals through timely and accurate data insights.
Education
Bachelor of Arts - Business
University of Hull
Hull, United KingdomMaster of Science - Management (Strategy)
Dublin City University
Dublin, Ireland10.2022
Skills
- Requirements Gathering
- Data Analysis
- User Acceptance Testing
- Stakeholder Management
- Microsoft Office Suite
- Agile & Scrum Methodologies
- SQL & Data Querying
- Data Mapping
- Business Process Modeling
- Excellent Communication Skills
- Great Interpersonal Skills
Certification
- Certified Business Analysis Professional (CBAP)
- Agile Certified Practitioner (PMI-ACP)
Projects
Project Title: Fidelity Adviser Solutions 2023 Version
Role: Business Analyst
Description: Project to enhance transfer instruction tracking on the platform to allow advisers to self serve better
Impact of the project: Better system integration with the transfer platforms. Resulted in reduced repeat callers as advisers could now get their updates from the platform instead of calling in. Improved service levels within the customer service team.
Timeline
Business Analyst
Fidelity International
01.2023 - 10.2024
Junior Business Analyst
Universal Insurance Plc
01.2018 - 08.2021
Bachelor of Arts - Business
University of Hull
Master of Science - Management (Strategy)
Dublin City University
- Certified Business Analysis Professional (CBAP)
- Agile Certified Practitioner (PMI-ACP)
Similar Profiles
Vikash GoswamiVikash Goswami
Change Delivery Manager at Fidelity InternationalChange Delivery Manager at Fidelity International
Jason GannonJason Gannon
Assistant Manager Corporate Actions at Fidelity InternationalAssistant Manager Corporate Actions at Fidelity International
Rajan ChettriRajan Chettri
Retail Ops Manager at Fidelity InternationalRetail Ops Manager at Fidelity International