Sandra Ortiz
Chula Vista,CA
Summary
Detail-oriented Program Coordinator experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. I have accumulated many years of experience in coordinating a county contracted program. Adept at handling high caseloads with out sacrificing quality of care. Recommends best resources and courses of action to benefit patient needs to optimal quality of life
Overview
21
21
years of professional experience
Work History
Program Coordinator
San Ysidro Health
San Diego, CA
05.2003 - Current
- Greeted visitors promptly and directed to correct locations.
- Collaborated closely with Program Manager to effectively smooth and improve office operations.
- Proactively identified and solved complex problems that impact management and business direction
- Communicated with patients to resolve inquiries, schedule appointments, and address billing questions.
- Monitored office inventory to maintain adequate supply levels and order products.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Collaborated with other service providers to ensure continuity of care for clients.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Educated clients about mental health conditions, medications and self-care techniques.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Provided referrals to appropriate health care providers or other community resources.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assisted individuals with eligibility for available benefits.
- Developed and maintained relationships with community resources and service providers.
- Educated clients and their families about their rights and available community resources.
- Prepared and presented case reports and summaries to stakeholders and management.
- Provided referrals to appropriate medical, mental health, and social services.
Patient Care Technician
Emergency Screening Unit
San Diego, CA
01.2010 - 07.2012
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Provided direct patient care and assistance to healthcare team members.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Participated in quality improvement activities within the department.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Explained treatment procedures to patients and their families.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided emotional support to patients and their families during difficult times.
- Instructed new employees on proper techniques of performing daily tasks.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Assisted with patient admissions, discharges and transfers.
- Notified senior staff of patient emergencies to optimize outcomes.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Some College (No Degree) - Child Development
Skyline College
San Bruno, CASkills
- Client Advocacy
- Patient records administration
- Family Support
- Behavioral Health
- Microsoft Office
- Referral Coordination
- Organization and Multitasking
- Case Documentation
- Emotional awareness
- Team Oversight
- Scheduling and calendar management
- Customer relations
- Project Coordination
- Care Coordination
- Community Outreach
- Patient support
- Utilization review
- Data Entry and Analysis
- Performance Tracking
- Annual Case Reviews
- Community Resources
Affiliations
- Behavioral Health Employee of the Year 2015
- Serval awards for perfect data entry from County of San Diego
Timeline
Patient Care Technician
Emergency Screening Unit
01.2010 - 07.2012
Program Coordinator
San Ysidro Health
05.2003 - Current
Some College (No Degree) - Child Development
Skyline College
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