Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANDRA OVERTON-PENN

Ruffin, NC,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience

Work History

Mortgage Loan Closer

BB&T Now Truist Bank
07.2016 - 11.2022
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.
  • Pleasantly answered questions from customers, typically returning calls within 1 hours.
  • Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
  • Prepared all paperwork for loan package and arranged final closing meeting.
  • Provided highest level of service and support to customers, closing agents and realtors.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Monitored pipelines to track and log status of loans.
  • Compiled closing packages for drafting and presentation accuracy.

Foreclosure Specialist

BB&T Now Truist Bank
07.2016 - 11.2022
  • Maintained and updated all portfolios by state given by foreclosure management.
  • Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
  • Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
  • Reviewed loan and foreclosure documents and verified for accuracy.
  • Gathered information regarding lien payoff amounts, tax data and credit standing.
  • Analyzed foreclosure sale bids, judgments, reinstatements, and payoffs.
  • Identified and researched any discrepancies in financial documents.
  • Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
  • Prepared all notices of default as per terms of deed of trust on mortgage.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.

Picker, Packer and Shipper

Ebay Enterprise
09.2014 - 06.2016

  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
  • Checked shipments against paperwork and signed documents.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Processed and restocked returns.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Picked orders, scanned products and packed boxes.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Removed items from shelves or storage bins and scanned tags.
  • Checked inventory and selected products from specific locations based upon availability.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Printed labels, packaged boxes and loaded into outbound containers.

Collection Supervisor

Green Tree Financial
01.2010 - 12.2013
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated 3 meetings per week by reserving conference rooms and sending electronic meeting invitations to participants.
  • Organized 3 meetings for collectors and coordinated availability of conference rooms for participants.
  • Oversaw team of 11 collection staff providing exceptional support to team of professionals.
  • Achieved specific team objectives and collection activity.
  • Recruited, hired, trained and supervised staff of 11 and implemented mentoring program that offered positive employee engagement.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Arranged corporate and office conferences for company employees and guests.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Supervised 11 collection team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Mentored office employees on proper collection procedures. keeping operations consistent and efficient for maximum performance.
  • Resolved issues through active listening and open-ended questioning., escalating major problems to.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Collaborated with collection department manager to achieve and monthly goals.

Legal/Bankruptcy Manager

Vanderbilt Mortgage
04.1990 - 08.2009
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Recruited, interviewed, hired and trained 16 employees and implemented mentoring program to promote positive feedback and engagement.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Resolved escalated customer issues and boosted retention rates by 100%.
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
  • Attended Bankruptcy Court and Foreclosure Court all over the United States.
  • Worked with client's on payment arrangement to keep the home out of foreclosure or eviction.

Education

High School Diploma -

Reidsville Senior High
Reidsville, NC
06.1981

Skills

  • Attention to Detail
  • Computer Skills
  • Customer Orders
  • Performance Management
  • Customer Satisfaction
  • Time Management
  • Good Communication
  • Scheduling Meetings

Timeline

Mortgage Loan Closer

BB&T Now Truist Bank
07.2016 - 11.2022

Foreclosure Specialist

BB&T Now Truist Bank
07.2016 - 11.2022

Picker, Packer and Shipper

Ebay Enterprise
09.2014 - 06.2016

Collection Supervisor

Green Tree Financial
01.2010 - 12.2013

Legal/Bankruptcy Manager

Vanderbilt Mortgage
04.1990 - 08.2009

High School Diploma -

Reidsville Senior High

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SANDRA OVERTON-PENN