Sandra OW

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• Used administrative guidelines as resource or to answer questions when processing medical claims.
• Responded to correspondence from insurance companies.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Organized, sorted, and checked input data against original documents.
• Completed data entry tasks with accuracy and efficiency.
• Created and maintained data entry logs to track data entry activities.
• Verified data files prior to entry to maintain high data accuracy.
• Maintained files, records, and chronologies of entry activities.
• Assisted with developing data entry processes.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Insurance verification
• Patients Billing and Coding
• Patient Registration
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Mentor Agents ,Support team of 10-20 Technical support Agents.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Offered basic technical support for clients on wide range of company products.
• Boosted sales revenue by skillfully promoting diverse service options.
• Answered constant flow of customer calls with minimal wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Operated cash register efficiently, processing transactions accurately and swiftly.
• Maintained organized merchandise displays to promote sales and improve store aesthetics.
• Collaborated with team members to ensure stock levels met customer demand consistently.