Summary
Overview
Work History
Education
Skills
References
Timeline
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Sandra Painter

Smyrna,TN

Summary

Personable Quality Control Supervisor with 20 years of experience maintaining established quality standards. Motivated team leader dedicated to teaching teams how to properly inspect products for defects. Praised for detailed inspections and consistent workflow management.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

14
14
years of professional experience

Work History

Quality Control Supervisor

Smile Direct Club manufacturing
Antioch, TN
02.2018 - 01.2024
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Tracked key performance indicators and anticipated and corrected trends that compromised achievement of targets.
  • Ensured that safety protocols were followed during all testing procedures.
  • Scheduled priorities, equipment, workstations and staff members to meet goals on time.
  • Supported product launch activities and continuous improvement initiatives in cross-functional and collaborative environment.
  • Developed and implemented Quality Control procedures to ensure product reliability.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Managed quality control team of 10 personnel.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

Quality Assurance Manager

Tottser Tool & Manufactuing
La Vergne, TN
06.2013 - 10.2017
  • Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
  • Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
  • Collected and analyzed production samples to evaluate quality.
  • Monitored product trends and suggested changes.
  • Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Reviewed current standards and policies.
  • Supervised and guided inspectors, technicians, and other staff.
  • Analyzed data from quality control testing to identify areas of improvement.
  • Documented all findings from investigations into non-conformances in order to track progress towards resolution.
  • Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Developed and implemented quality assurance policies and procedures.

Director of Quality Assurance

YKK AP America
Macon, GA
06.2010 - 03.2013
  • Communicated regularly with management regarding progress towards meeting organizational goals related to product and service quality.
  • Collaborated with other departments to develop strategies that improve overall product or service quality.
  • Created and managed an efficient system of processes, procedures, and standards for evaluating the quality of products and services.
  • Provided guidance on developing appropriate corrective actions when necessary.
  • Prepared detailed reports outlining current status of Quality Assurance programs as well as recommendations for future action steps.
  • Determined optimum points to sample products and created protocols to obtain reliable data.
  • Managed Quality Assurance team members by providing direction, motivation, coaching, and mentoring as needed.
  • Performed cost-benefit analyses of proposed process improvements prior to implementation.
  • Developed and executed a comprehensive quality assurance strategy to meet organizational objectives.
  • Fielded customer complaints and rectified service issues.
  • Supervised and guided inspectors, technicians, and other staff.

Education

High School Diploma -

MTSU
Murfreesboro, TN

Skills

  • Quality Assurance Controls
  • Microsoft Office
  • Quality Control Planning
  • Quality Management Systems
  • Regulatory Compliance
  • Process Improvement
  • Documentation Control

References

References available upon request.

Timeline

Quality Control Supervisor

Smile Direct Club manufacturing
02.2018 - 01.2024

Quality Assurance Manager

Tottser Tool & Manufactuing
06.2013 - 10.2017

Director of Quality Assurance

YKK AP America
06.2010 - 03.2013

High School Diploma -

MTSU

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Sandra Painter