Overview
Work History
Education
Skills
Complete online prescriptions
Timeline
Generic

Sandra Palkovic

Lebanon,PA

Overview

43
43
years of professional experience

Work History

Medical Receptionist

Dr Jeffrey A Yocum DO
11.2010 - 07.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Retail Sales Associate

Sunset Outlets
06.2000 - 10.2010
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Sales Manager

J Baker & Associates
06.1975 - 12.1996
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

Education

No Degree - Business

Lebanon High School
Lebanon, PA
05.1975

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Records Management
  • Appointment Setting
  • HIPAA Compliance
  • Documentation
  • Records Maintenance
  • Medical Office Procedures
  • Typing and filing
  • Customer Service
  • Cash Handling
  • Documentation and Recordkeeping

Complete online prescriptions

Order the patients medication through a online company also called in prescriptions when patients called in

Timeline

Medical Receptionist

Dr Jeffrey A Yocum DO
11.2010 - 07.2018

Retail Sales Associate

Sunset Outlets
06.2000 - 10.2010

Retail Sales Manager

J Baker & Associates
06.1975 - 12.1996

No Degree - Business

Lebanon High School

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Sandra Palkovic