Sandra Palkovic
Lebanon,PA
Overview
43
43
years of professional experience
Work History
Medical Receptionist
Dr Jeffrey A Yocum DO
11.2010 - 07.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Retail Sales Associate
Sunset Outlets
06.2000 - 10.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Retail Sales Manager
J Baker & Associates
06.1975 - 12.1996
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Education
No Degree - Business
Lebanon High School
Lebanon, PA05.1975
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Records Management
- Appointment Setting
- HIPAA Compliance
- Documentation
- Records Maintenance
- Medical Office Procedures
- Typing and filing
- Customer Service
- Cash Handling
- Documentation and Recordkeeping
Complete online prescriptions
Order the patients medication through a online company also called in prescriptions when patients called in
Timeline
Medical Receptionist
Dr Jeffrey A Yocum DO
11.2010 - 07.2018
Retail Sales Associate
Sunset Outlets
06.2000 - 10.2010
Retail Sales Manager
J Baker & Associates
06.1975 - 12.1996
No Degree - Business
Lebanon High School