Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Panjoj

New Bedford,MA

Summary

Driven professional with proven expertise in customer service and inventory management, honed at Market Basket and Target. Excelled in resolving high-stress situations, enhancing customer loyalty, and ensuring optimal product availability through meticulous stock rotation. Skilled in multitasking and Spanish, demonstrating adaptability and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

Merchandizer

Target
07.2024 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.


Customer Service Representative

Market Basket
09.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

New Bedford High School
New Bedford, MA
06.2024

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock Rotation
  • Pricing and shelf labeling
  • Store maintenance
  • Spanish Speaking
  • Multitasking
  • Customer Service

Timeline

Merchandizer

Target
07.2024 - Current

Customer Service Representative

Market Basket
09.2022 - 06.2024

High School Diploma -

New Bedford High School

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Sandra Panjoj