Summary
Overview
Work History
Education
Skills
COURSES
ADDITIONAL INFORMATION
Timeline
Generic

SANDRA PANSECCHI

ADAMS,US

Summary

Clinical Office Coordinator with 5+ years of experience in fostering a supportive environment for individuals through patient education and scheduling. Demonstrates expertise in processing intakes, utilizing systems like EMR to enhance patient advocacy. Actively pursuing CADC Certification to further contribute to community outreach and effective care planning.

Overview

5
5
years of professional experience

Work History

Office Coordinator

Spectrum Health Systems
06.2023 - Current
  • Answered and managed incoming and outgoing calls directing calls to the proper staff members.
  • Served as point of contact for patients and visitors to the office addressing concerns, questions promptly and professionally.
  • Updated and maintained schedules for patients as well as managed client correspondence.
  • Oversaw appointment scheduling as well as entering care plans for patients

Office Manager

First Steps Together
08.2021 - 06.2023
  • Analyzed office supply usage patterns to optimize inventory management, resulting in reduced costs and improved resource allocation.
  • Maintained comprehensive records of office activities and expenses, ensuring financial accuracy and compliance with organizational standards.
  • Provided training and support to new staff members, enhancing their onboarding experience and contributing to a positive workplace culture.
  • Facilitated regular team meetings to address operational challenges, fostering a culture of open communication and collective problem-solving.
  • Trained and mentored new team members, fostering a collaborative environment and enhancing overall team productivity.

Home Medical Equipment Billing

T.C. Flynn's Pharmacy
05.2020 - 07.2021
  • Worked closely with healthcare providers to streamline documentation, enhancing patient satisfaction and expediting service delivery.
  • Partnered with insurance companies to clarify coverage policies, leading to streamlined approvals and enhanced customer trust.
  • Maintained accurate records of equipment rentals and returns, ensuring compliance with regulatory standards and minimizing discrepancies.
  • Fostered strong relationships with patients, providing support and guidance to enhance their overall experience and satisfaction.

Education

Certificate in Addiction Studies Program -

Sober College School of Addiction Studies
08.2024

High School Diploma - Business Administration

Charles H Mccann Technical School
North Adams, Ma
06.1988

Skills

  • Processing Intakes, EMR Systems, ESM, Red Cap, Patient Scheduling, Insurance Processing, Conflict Resolution, Patient Education, Referral Services, Care Plans, Records Management, Supportive Counseling, Documentation
  • Office management
  • Records management
  • Client relationship management
  • Calendar management
  • Supply replenishment
  • Report generation
  • Meeting organization
  • Data entry
  • Scheduling and calendar management
  • Conflict management

COURSES

  • INTRODUCTION TO PSYCHOLOGY Coursera Oct 2022 - Nov 2022
  • THE ADDICTIVE BRAIN Coursera Nov 2022 - Dec 2022
  • ADDICTION TREATMENT: CLINICAL SKILLS FOR HEALTH CARE PROVIDERS Coursera Dec 2022

ADDITIONAL INFORMATION

INTERNSHIP Case Manager at Spectrum Health Systems Completed 307 hands on hours of performing the 12 Core Functions of the 4 Domains. Along with Clinical Supervision Weekly.

Timeline

Office Coordinator

Spectrum Health Systems
06.2023 - Current

Office Manager

First Steps Together
08.2021 - 06.2023

Home Medical Equipment Billing

T.C. Flynn's Pharmacy
05.2020 - 07.2021

High School Diploma - Business Administration

Charles H Mccann Technical School

Certificate in Addiction Studies Program -

Sober College School of Addiction Studies

Similar Profiles

CREATE PROFILE