Sandra Pappas
Neptune ,NJ
Summary
Motivated Customer Service Employee of 10 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Young professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Server
Yellowstone National Park Lodges-Xanterra
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service/Sales Representative
All Hands Fire Equipment
03.2022 - 04.2024
- Maintain customer satisfaction with addressing customer needs and resolving concerns.
- Established customer base.
- Constant Growth and learning new skills.
- Processing purchase orders and sales orders.
- Provided accurate information about products and services.
- Respond to customer requests for products, services and company information.
- Communicate with vendors regarding backorder availability, future inventory and special orders.
- Resolve customer inquiries and complaints quickly.
- Answer average of 100-200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Resolved customer service issues in a timely manner.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Server
Lakewood Country Club
04.2019 - 11.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Fast paced environment, serving 20-150 customers per night.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
Membership and Refund Clerk
Costco
07.2018 - 02.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Assisting up to 200-300 customers per day.
- Processed payments, refunds, and exchanges accurately and efficiently.
Education
No Degree - Accounting
Community College of Denver
Denver, CO05.2021
High School Diploma -
Neptune High School
Neptune City, NJ05.2011
Skills
- Exceptional Customer Service
- Safe Food Handling
- Excellent Attention to Detail
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Critical Thinking
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Answering Customer Questions
- Payment Processing
- Product Knowledge
- Client Relationship Building
- Follow-up skills
- Strong Work Ethic
Timeline
Server
Yellowstone National Park Lodges-Xanterra
05.2024 - Current
Customer Service/Sales Representative
All Hands Fire Equipment
03.2022 - 04.2024
Server
Lakewood Country Club
04.2019 - 11.2021
Membership and Refund Clerk
Costco
07.2018 - 02.2021
No Degree - Accounting
Community College of Denver
High School Diploma -
Neptune High School
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