Sandra (Sandy) Parkey
Operations
Flowery Branch,GA
Summary
Well-qualified Leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
38
38
years of professional experience
Work History
Real Estate Agent
Self Employed Services
01.2021 - Current
- Manage real estate transactions from initiation to closing.
- Advertise properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Advise prospective clients on current market activities and optimal buying or selling choices.
- Ensuring the customer (buyer or seller) is provided with the greatest customer service experience ever!
Engagement Center Manager
Delta Air Lines, Inc
09.2017 - 08.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Motivated and led team members to work together to achieve targets.
- Supervised daily activities and performance of up to 500 regular employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Regional Field Director
Delta Air Lines, Inc
08.2014 - 08.2017
- Identified and brought on board new employees who added value and talent to various Airport Customer Service departments.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Coached and developed direct reports for operation of up to 1600 employees throughout 13 different airports.
- Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Collaborated with team members in developing best practices to support company objectives.
- Participated in round table discussions to brainstorm business strategies.
- Attended events across country and internationally as company's representative.
- Delegated work to staff, setting priorities and goals.
Station Manager
Delta Air Lines, Inc
12.2010 - 08.2014
- Ensured world class customer service was delivered to Delta customers by continuous improvement to our Safety Compliance, Front Line Customer Service, On-Time Departures, Baggage Performance, etc.
- Participated in employee relations investigations to resolve issues effectively.
- Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Implemented departmental and organizational procedures to maximize output.
Performance Leader
Delta Air Lines, Inc
08.2006 - 12.2010
- Set clear performance targets and evaluated player and team achievements.
- Responsible for the oversight of aircraft movement, parking schedules, delay coding, and emergency response.
- Coordinated all conference calls for irregular ops, deicing pre-planning and coordination, weather events, injury reporting, etc.
- Resolve all challenges set forth by the operation, customers, or organized labor disputes.
- Generated monthly reports to show trends on performance by aircraft type, destination, and departure crew.
Customer Service Manager
Delta Air Lines, Inc
09.2002 - 08.2006
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated employee job performance and motivated staff to improve productivity.
- Worked with Airbus and our DL Engineers to improve the loading system in the cargo bins of the A330 aircraft, improving employee safety and saving DL money.
- Responsible for all aircraft pushback training
- Held various positions with increasing responsibility, including Bagroom, Baggage transfer, Ramp operations, Deicing, Hub Control Center, and Ramp tower.
Various Positions
American Airlines
08.1985 - 09.2002
- 1985-1994 - Station Agent / Lead Agent - Corpus Christi, TX, Houston, TX, Memphis, TN
- 1994-1997-Customer Service Manager - Memphis, TN
- 1997-1999 - Senior Administrator of Training and Development - Chicago, IL
- 1999-2001 - Customer Service Manager - Memphis, TN
- 2001-2002 - General Manager - Columbus, OH
Education
Some College (No Degree) -
Texas Tech University
LubbockSome College (No Degree) -
Westwood College - Denver North
OnlineSkills
- Negotiations Expert
- Traditional Marketing
- New Home Salesmanship
- Short Sale Foreclosure Resource (SFR)
- Service Orientation
- Handling Escalations
- Verbal and Written Communication
- Positive and Constructive Feedback
- Call Center Operations
- Continuous Improvement
- Performance Evaluations
- Talent Development
- Team Building and Leadership
- Training and Development
- Team Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Real Estate Agent
Self Employed Services
01.2021 - Current
Engagement Center Manager
Delta Air Lines, Inc
09.2017 - 08.2020
Regional Field Director
Delta Air Lines, Inc
08.2014 - 08.2017
Station Manager
Delta Air Lines, Inc
12.2010 - 08.2014
Performance Leader
Delta Air Lines, Inc
08.2006 - 12.2010
Customer Service Manager
Delta Air Lines, Inc
09.2002 - 08.2006
Various Positions
American Airlines
08.1985 - 09.2002
Some College (No Degree) -
Texas Tech University
Some College (No Degree) -
Westwood College - Denver North
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