Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Manager

Sandra Paxson

South Zanesville,OH

Summary

Dynamic manager with a proven track record at Riesb, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in budget control and staff training, I successfully improved service delivery and reduced waste, driving profitability while fostering a positive work environment. Committed to achieving aggressive targets and mentoring team members for success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Riesb
09.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

North High School
Sheboygan, WI

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Performance evaluations
  • Budget control
  • Expectation setting
  • Safety procedures
  • Coaching and mentoring
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Hiring and training

Accomplishments

  • Supervised team of 14 staff members.

Certification

servsafe certified

Timeline

Manager

Riesb
09.2016 - Current

North High School

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Sandra Paxson