Sandra Pebley
Rudolph,OH
Summary
Dynamic Office Manager with a proven track record at Wood County Hospital, excelling in customer service and office administration. Expert in financial tracking and inventory control, enhancing team productivity and streamlining operations. Adept at fostering communication and collaboration, contributing to a positive workplace culture and improved patient satisfaction.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Office Manager, RMA
Wood County Hospital (Deshler & North Baltimore)
08.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
RMA,
Wood County Hospital (Dr Bell M.D.)
07.2005 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Biller
Dr. Shehata M.D. and Dr Jantz D.O.
01.1998 - 07.2005
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
Receptionist
Dr. Milbrodt M.D. and Dr. Dawley M.D.
10.1996 - 01.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Dr Sun M.D.
08.1995 - 10.1996
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
Admitting Supervisor
Parker Community Hospital
03.1992 - 07.1995
- Coordinated closely with other hospital departments to streamline interdepartmental communications and enhance patient care continuity.
- Assisted in budget planning for the admitting department, identifying opportunities for cost savings without compromising quality of service.
- Conducted regular audits of admission records to ensure accuracy, completeness, and compliance with established policies and regulations.
- Enhanced patient satisfaction by streamlining the admitting process and improving communication with staff.
Education
High School Diploma -
Diamond Bar High School
Diamond Bar, CA06-1990
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Scheduling coordination
- Scheduling
- Inventory control
- Staff management
- Staff hiring
- Supply management
- Employee training
- Training and coaching
- Financial tracking
- Staff training
- Meeting planning
- Team bonding
- Team leadership
Certification
- RMA - Registered Medical Assistant
- Experianced working with special needs children
Timeline
Office Manager, RMA
Wood County Hospital (Deshler & North Baltimore)
08.2021 - Current
RMA,
Wood County Hospital (Dr Bell M.D.)
07.2005 - 08.2021
Medical Biller
Dr. Shehata M.D. and Dr Jantz D.O.
01.1998 - 07.2005
Receptionist
Dr. Milbrodt M.D. and Dr. Dawley M.D.
10.1996 - 01.1998
Receptionist
Dr Sun M.D.
08.1995 - 10.1996
Admitting Supervisor
Parker Community Hospital
03.1992 - 07.1995
High School Diploma -
Diamond Bar High School
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