Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sandra Perea

Cardiff By The Sea,CA

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Adept in Microsoft Office and Google Suite. Committed to delivering exceptional support and service. Handles multiple projects simultaneously with a high degree of accuracy. Problem solver with excellent prioritization and communication skills

Overview

26
26
years of professional experience

Work History

Academy Secretary

JCS Mountain Oaks
08.2008 - 10.2022
  • Corresponded with parents and employees through phone, email and in person communications.
  • Processed student enrollments.
  • Created detailed schedules for parent/teacher conferences
  • Provided clerical support to school employees by copying, faxing, and filing documents.
  • Created weekly newsletter with detailed calendars and school updates.
  • Created and maintained both in office and electronic filing systems.
  • Prepared documents for quarterly audits
  • Conducted weekly school tours.
  • Liaised between parents and teachers as first point of communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Travel Agent

Solana Beach Travel
11.1996 - 04.1999
  • Provided both corporate and leisure customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Education

Coursework - English

University of San Diego
San Diego, CA

Skills

  • Office correspondence
  • Letter writing
  • File systems management
  • Presentation creation
  • Database administration
  • Multi-line phone systems
  • Executive support
  • Record preparation
  • Business correspondence
  • Reception functions
  • Supply ordering
  • Microsoft Office and Google Suite expertise
  • Travel arrangements

Accomplishments

  • Used Google Sheets to develop tracking spreadsheets for student documents.
  • Contributed to increasing student population through conducting weekly school tours and participating in information sessions.
  • Processed student enrollments quickly and efficiently.
  • Responded to emails and phone messages in timely manner.
  • Assisted teachers and staff with ordering supplies.
  • Assisted with gathering feedback through creation and use of parent surveys utilizing Google Forms.
  • Created and scheduled parent/teacher conference appointments.
  • Planned and participated in 8th grade trip to Washington DC

Timeline

Academy Secretary

JCS Mountain Oaks
08.2008 - 10.2022

Travel Agent

Solana Beach Travel
11.1996 - 04.1999

Coursework - English

University of San Diego

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