Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
23
23
years of professional experience
Work History
Managing Partner
Michael Russo Jr. Plumbing & Heating
02.2001 - Current
Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Created, maintained and updated filing systems for paper and electronic documents.
Managed office operations while scheduling appointments for department managers.
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Reconciled and corrected issues with financial records.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Input financial data and produced reports using Peachtree.
Feline Coordinator
Pals Animal Life Savers
11.2014 - Current
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Gathered and organized materials to support operations.
Volunteer Coordinator
PALS Animal Life SAvers
11.2014 - Current
Recruited and trained new volunteers on volunteer program goals and objectives.
Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
Coordinated and implemented special events for volunteer service appreciation.
Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
Managed and tracked volunteer hours and progress to support accurate documentation.
Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
Scheduled and organized training sessions for volunteers to develop skills and knowledge.
Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
Evaluated volunteer performance to provide constructive feedback and identify areas for improvement or additional training needs.
Collaborated with other departments to maximize impact of volunteer efforts.
Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
Worked with program teams to identify and match volunteers with appropriate activities.
Education
Associate of Science - Accounting And Business Management
North Shore Community College
Danvers, MA
05.1989
Skills
Customer Service
Data Entry
Work Planning and Prioritization
Relationship Building
MS Office
Schedule Coordination
Scheduling and calendar management
Database Management
Regulatory Compliance
Operations Management
Best Practices Implementation
Timeline
Feline Coordinator
Pals Animal Life Savers
11.2014 - Current
Volunteer Coordinator
PALS Animal Life SAvers
11.2014 - Current
Managing Partner
Michael Russo Jr. Plumbing & Heating
02.2001 - Current
Associate of Science - Accounting And Business Management
North Shore Community College
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