Sandra Peters
Brunswick,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adding experience in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Family Support Specialist
Sheppard Pratt Health System, Residential Treatment Center
Gaithersburg, MD
03.2022 - Current
- Manage a caseload of 12 clients, working closely with each family to set specific goals.
- Provided case management services to families in need of assistance.
- Developed and implemented individualized service plans for clients.
- Conducted home visits to assess family dynamics and needs.
- Facilitated support groups for parents and caregivers.
- Collaborated with community partners to ensure families received adequate resources.
- Maintained detailed records of client interactions, progress, and outcomes.
- Created written reports summarizing assessments, interventions, and recommendations.
- Coordinated referrals to appropriate agencies or programs as needed.
- Advised on public benefits such as food stamps, housing subsidies, Medicaid.
Administrative Assistant
Jcontractingservices
Leesburg, VA
07.2020 - 04.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Developed Microsoft Office solutions for clients utilizing SharePoint, Excel, and Access.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Processed payroll for employees bi-weekly, ensuring accuracy of pay and deductions.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
Childcare Worker
Au Pair in America
Bethesda, MD
07.2016 - 05.2019
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Supervised and monitored the safety of children in my care.
- Assisted with feeding infants and toddlers during meal times.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Maintained a safe environment for children by following health standards.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Provided individual attention to each child while encouraging self-confidence through positive reinforcement.
Real Estate Representative
Inmobiliaria Lomas de Santa Fe
San Juan De Los Lagos , Jalisco
06.2011 - 10.2015
- Assisted clients in searching for suitable properties by utilizing online databases and providing detailed information.
- Created marketing materials such as brochures, flyers and presentations to showcase properties.
- Conducted open houses, provided tours of properties and answered questions from prospective buyers.
- Prepared legal documents such as contracts, mortgages, deeds, leases and closing statements according to state regulations.
- Managed client relationships through regular communication regarding the progress of their real estate transactions.
- Maintained updated knowledge of local zoning laws, building codes and other regulations related to real estate transactions.
Education
MBA - Business Administration
Universidad Itaca
Mexico, ME01.2022
BBA - Business Administration
Universidad Del Valle De Atemajac
Mexico, ME09.2016
Skills
- Case Management
- Incident Management
- Health Programs
- Child Development
- Customer Service
- Family Case Plans
- Data Entry
- Office Management
- Bookkeeping
- Report Preparation
- Administrative Management
- Payroll Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Family Support Specialist
Sheppard Pratt Health System, Residential Treatment Center
03.2022 - Current
Administrative Assistant
Jcontractingservices
07.2020 - 04.2022
Childcare Worker
Au Pair in America
07.2016 - 05.2019
Real Estate Representative
Inmobiliaria Lomas de Santa Fe
06.2011 - 10.2015
MBA - Business Administration
Universidad Itaca
BBA - Business Administration
Universidad Del Valle De Atemajac
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