Summary
Overview
Work History
Skills
Interests
Timeline
Hi, I’m

Sandra Pickens

Regional Manager
Chattanooga,TN
Sandra Pickens

Summary

Accomplished Regional Manager, adept in operations management and employee development, significantly enhancing team performance and customer satisfaction. Leveraged analytical thinking and strong communication skills to foster continuous improvement and stakeholder relationships, driving regional growth and aligning with corporate objectives.

Offering strong foundation in leadership and team development, eager to learn and grow within this environment. Brings ability to quickly grasp new concepts and apply data-driven decision-making to enhance regional performance. Ready to use and develop analytical and strategic planning skills in new role.

Overview

8
years of professional experience

Work History

Hallcon

Regional Manager
05.2023 - Current

Job overview

  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Traveled to over 7 locations per week to manage each store and perform reviews of individual managers and employees.
  • Developed processes to save on costs and prevent losses.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Developed strong relationships with key stakeholders, ensuring continued business success.
  • Maintained high safety standards throughout the region, minimizing accidents and incidents.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

NHC Anniston

Business Office Manager
07.2022 - 07.2023

Job overview

  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.

Wesslen Orthodontics

Office Manager
07.2017 - 02.2020

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.

Skills

  • Certified Driving Instructor
  • Employee management
  • Office management
  • Staff training and development
  • Analytical thinking
  • Customer relationship management
  • Payroll processing
  • Bookkeeping
  • Budget creation
  • Account reconciliation
  • Operations management
  • Territory management

Interests

  • I enjoy helping others and giving back to the community.
  • DIY and Home Improvement
  • Horseback Riding
  • Outdoor Recreation
  • Camping
  • Music
  • Train Travel
  • Road Trips
  • Woodworking
  • Reading

Timeline

Regional Manager

Hallcon
05.2023 - Current

Business Office Manager

NHC Anniston
07.2022 - 07.2023

Office Manager

Wesslen Orthodontics
07.2017 - 02.2020

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Sandra PickensRegional Manager