Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Sandra Pierre

Midway City,OK

Summary

Highly customer-oriented and outgoing Patient Access Specialist dedicated to providing exceptional customer service during patient registration. Committed to ensuring a positive experience for every individual by utilizing superior interpersonal and oral communication abilities. Believes in the importance of delivering excellent customer service and strives to exceed expectations in all interactions.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Diligent Medical Assistant with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Integris Health Baptist
10.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.

Bartender

PINSTACK
11.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

Ourglass
07.2021 - 11.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Pharmacy Technician Trainee

Humana
06.2020 - 07.2021
  • Company Overview: Work at Home
  • Call doctor office, verify pt information, verify pt medication
  • Work at Home
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Reviewed and verified customer information and insurance provider information.

Access Service Representative

Baylor Scott & White Health
04.2019 - 06.2020
  • Strong focus on good customer service delivery
  • Solid skill at patient registration procedures
  • Strong telephone and communication abilities
  • Good knowledge of medical terminology
  • Understands patient confidentiality and HIPAA rules
  • Excellent data entry and patient interviewing skills
  • Supported a culture of continuous improvement by actively participating in department meetings and offering constructive feedback on strategies for enhancing the overall patient experience.
  • Worked diligently to address and resolve any patient concerns regarding their experience with the organization, demonstrating a commitment to exceptional customer service.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
  • Improved interdepartmental collaboration by maintaining open lines of communication with other Access Service Representatives within the organization.
  • Assisted in training new hires on department processes and procedures, contributing to a knowledgeable workforce ready to provide exceptional service to patients.

Hostess

Aramark
11.2018 - 04.2019
  • Make sure patients trays are correct
  • Bring trays up to each patients on your floor your assigned too
  • Check temperature logs everyday
  • Make cabinets neat and refrigerators clean
  • Welcome
  • Engage smile and say thank you to every guests
  • Do your nourishments for your floors
  • Make 15 sandwiches a day for patients
  • Clean your Assigned areas and clean your carts

Front Desk Agent

Element dfw north hotel
07.2018 - 02.2019
  • Make sure guest are checked in, greet guest
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Waitress

Cheddar's Scratch Kitchen
08.2017 - 08.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Crew Member Supervisor

Crisp Salad Company
09.2015 - 04.2017
  • I make salads, Chop Salads
  • Conducted regular performance evaluations to identify areas for improvement and provide constructive feedback, resulting in enhanced staff capabilities.
  • Cashier, Clean Restrooms, Foh and Boh
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Achieved project deadlines by effectively prioritizing tasks and monitoring crew progress.
  • Contributed to successful completion of projects with proactive problem-solving skills that led to innovative solutions during challenging situations.
  • Reduced employee turnover by fostering a supportive and inclusive team culture, providing regular feedback, and addressing concerns promptly.
  • Assisted in the resolution of customer complaints by addressing issues promptly, ensuring positive experiences for clients while maintaining company standards.
  • Maintained accurate records of employee attendance, performance metrics, and disciplinary actions for informed decision-making purposes.
  • Facilitated training sessions for new hires, ensuring thorough understanding of job responsibilities and company expectations.
  • Optimized resource allocation through careful assessment of staffing needs, adjusting schedules as necessary to meet demands.
  • Utilized strong interpersonal skills to resolve conflicts among team members, creating a productive working environment conducive to high-performance levels.

Education

Ccma - Medical Assistant

Francis Tuttle
Oklahoma City, OK
11-2024

High School Diploma -

Evan E Worthing High School
Houston, TX
01.2011

Skills

  • Front Desk

  • Billing

  • Microsoft Word

  • Word

  • HIPAA

  • Serving Experience

  • Pharmacy Technician Experience

  • Guest Relations Experience

  • Bartending

  • POS

  • Host/Hostess

  • Insurance verifying

  • Patient confidentiality

  • Scheduling appointments

  • Patient greeting

  • Medical insurance

  • Data entry proficiency

  • Document filing

  • Sterilization procedures

Certification

  • TABC
  • Food handler certificate

Timeline

Patient Service Representative

Integris Health Baptist
10.2023 - Current

Bartender

PINSTACK
11.2021 - Current

Bartender

Ourglass
07.2021 - 11.2021

Pharmacy Technician Trainee

Humana
06.2020 - 07.2021

Access Service Representative

Baylor Scott & White Health
04.2019 - 06.2020

Hostess

Aramark
11.2018 - 04.2019

Front Desk Agent

Element dfw north hotel
07.2018 - 02.2019

Waitress

Cheddar's Scratch Kitchen
08.2017 - 08.2018

Crew Member Supervisor

Crisp Salad Company
09.2015 - 04.2017

Ccma - Medical Assistant

Francis Tuttle

High School Diploma -

Evan E Worthing High School

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Sandra Pierre