Sandra Polk
Houston
Summary
Detail-oriented professional with a proven track record in accounts receivable management, healthcare support, and customer service. Expertise in leveraging strong organizational skills and a commitment to patient-centered care to enhance operational efficiency and deliver high-quality service. Adept at ensuring financial accuracy while fostering positive relationships with clients and stakeholders. Seeking to contribute to a dynamic team to drive impactful results and support overall organizational goals.
Overview
22
22
years of professional experience
Work History
Private Duty Caregiver
Chelby Green
02.2024 - Current
- Provided personalized care to geriatric patient ensuring comfort and safety in daily activities.
- Assisted patient with mobility and personal hygiene, promoting independence and dignity.
- Administered medications accurately according to prescribed schedules and patient needs.
- Implemented engaging activities to enhance mental stimulation and emotional well-being of patient.
General Management (GM) | Accounts Receivable
The Briar Shoppe
11.2017 - 01.2024
- Provide support to bookkeeping and billing team in the day-to-day operations and monthly closing aspects of the general accounting functions.
- Directed daily operations, ensuring optimal staffing and resource allocation.
- Implemented strategic initiatives to enhance customer satisfaction and retention.
- Analyzed sales data to identify trends, driving inventory management decisions.
- Cultivated a high-performance team through mentoring and professional development programs.
- Developed and managed budgets, ensuring alignment with organizational goals and financial targets.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sales Associate
The Briare Shoppe
03.2014 - 11.2017
- Process and audit daily invoices and purchase orders. Supervise daily maintenance of display and stock levels on the sales floor through a stock replenishment system based on sell – through patterns.
- Strategize marketing campaigns and customer contact on general social media platforms.
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Resolved customer inquiries and complaints, fostering a positive store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cosmetic Consultant
Lancome Cosmetics | Dillards
01.2012 - 02.2014
- Advised clients on personalized skincare and makeup solutions, enhancing customer satisfaction and loyalty.
- Demonstrated product application techniques, increasing client engagement and product understanding.
- Conducted skin analysis to recommend appropriate products, improving customer trust in brand expertise.
- Trained new staff on product knowledge and sales techniques, fostering a knowledgeable team environment.
- Managed inventory levels efficiently, ensuring optimal stock availability for high-demand products.
Auto Finance Credit & Collections
JP Morgan Chase Bank
12.2007 - 12.2008
- Servicing moderately complex calls pertaining to reconciliation and collection on delinquent auto loan accounts.
- Comply with a high call volume. Reviewing and processing all accounts, check requests, and electronic payments whilst ensuring company policies are met.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Auto Title Loan Representative
Apple Corp Title Loans
01.2004 - 01.2007
- Evaluated loan applications for accuracy and compliance with company policies.
- Assisted clients in understanding loan products and navigating application processes.
- Processed documentation using industry-standard software to ensure timely approvals.
- Trained junior representatives on loan processing procedures and customer service skills.
Education
Cosmetology Licensed Operator -
Paul Mitchell the School
01.2011
Psychology
Texas Southern University
01.2003
High School Diploma -
Jack Yates High School
Houston, Tx05-1999
Skills
- General Office Operations
- Microsoft office software
- Customer Service
- Retail Management & Marketing
- Data Entry
- General Social Media Platforms
- Switch board
- Billing & Collections
- Vendor Management
- Maintains confidentiality
- Patient care
Timeline
Private Duty Caregiver
Chelby Green
02.2024 - Current
General Management (GM) | Accounts Receivable
The Briar Shoppe
11.2017 - 01.2024
Sales Associate
The Briare Shoppe
03.2014 - 11.2017
Cosmetic Consultant
Lancome Cosmetics | Dillards
01.2012 - 02.2014
Auto Finance Credit & Collections
JP Morgan Chase Bank
12.2007 - 12.2008
Auto Title Loan Representative
Apple Corp Title Loans
01.2004 - 01.2007
Psychology
Texas Southern University
Cosmetology Licensed Operator -
Paul Mitchell the School
High School Diploma -
Jack Yates High School