SANDRA PORTER
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
22
22
years of professional experience
Work History
SPECIALTY SALES REPRESENTATIVE
GRIFOLS, USA.
08.2018 - Current
- Educate Pulmonology, Allergy, Respiratory Therapists on Alpha 1 Antitrypsin Deficiency and PIDD
- Promote screening for Alpha 1 as per COPD, CHEST, GOLD standard guidelines
- Promote Prolastin C Liquid and our Prolastin Direct Program
- Promote Xembify SCIG to Allergy/Immunology Work with Accredo by Evernorth, our Specialty Pharmacy on pull through of Prolastin C liquid.
Territory Business Manager
PURDUE PHARMA
10.2010 - 06.2018
- Established a working relationship with healthcare professionals in the Buffalo and Southern-tier territory to provide continuing education and services to Pain Management and Internal Medicine physicians, delivering to increase and maintain sales of company products
- Conducted product presentations to physicians and other health care professionals, providing product information and product samples, primarily at the physician's office
- Developed and implemented brand strategies to ensure a consistent marketing message
- Built positive trust relationships with physicians and other key stakeholders in the decision making process
- Monitored and analyzed data and market conditions to identify competitive advantage
- Key Accomplishments: 2016 President's Club Winner Recognized as one of the top producers nationwide for product portfolio sales, selling as much as 157% of goal for Hysingla er, 105% of goal for OxyContin, and 97% of goal for Butrans
- Appointed District Field Trainer 2012, 2013, 2017 SROU (Supporting Responsible Opioid Use) Assessment 2018
- Perfect score 10/10
- Nominated March 2018 by District Manager as the District Lead for the Challenger Sale Initiative.
Territory Sales Representative
FOREST LABORATORIES
02.2010 - 09.2010
- Essential representative tasked with building partnerships with internal/external customers and leveraging knowledge of the business to deliver customize solutions
- Key Accomplishments: Optimized business opportunities by effectively utilizing company resources to grow the business
- Ranked within the top 50% for Bystolic sales.
Territory Sales Representative
THE SCOOTER STORE
04.2009 - 02.2010
- Developed and maintained relationships with providers, PT's, OT's, and rehabilitation facilities to grow DME market within Western New York
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and analyzing trends in the managed care markets and new developments within DME to drive sales.
Therapeutic Specialty Representative
PFIZER INC.
08.2008 - 01.2009
- Managed the New York State southern tier territory including Elmira, Horseheads, Corning, Watkins Glen, Dansville, Bath, Hornell, Olean, Salamanca, Jamestown, Orchard Park, and Hamburg Marketed and sold pharmaceuticals to providers in the following specialty areas: Neurology, Orthopedics, Rheumatology, and Pain Management with emphasis on driving Lyrica, Celebrex, and Aricept sales to exceed quotas
- Conducted territory analysis on all accounts to drive sales and market growth by looking at the top zip code areas and determining which providers were high potential growth targets
- Coordinated closely with the District Manager to become a team leader for the Primary Care Representatives
- Led journal reviews reporting new information and disease treatments in the field
- Key Accomplishments: Recognized as top performing Therapeutic Sales Representative in the Region, posting sales of 123.9% of goal for Lyrica, and 105.15% of goal for Celebrex.
Healthcare Representative
PFIZER INC.
01.2002 - 07.2008
- Managed the New York States southern tier territory, including Olean, Salamanca, Jamestown, Springville, Orchard Park, Hamburg, Fredonia, Angola, and Derby Marketed and sold pharmaceuticals such as Aricept, Bextra, Celebrex, Diflucan, Geodon, Exubera, Lyrica, Vfend, Zoloft, and Zyvox to primary care providers, specialty providers, hospitals, and pharmacies
- Introduced five new pharmaceuticals to the market: Bextra, Exubera, Lyrica, Vfend, and Zyvox
- Secured local speakers for Bextra, Celebrex, Lyrica, and Exubera
- Ensured proper use of programs and targeting software while playing pivotal role of District Computer Liaison to colleagues
- Key Accomplishments: Appointed to President's Council for ranking in the top 10% nationwide in sales
- Appointed to the Vice President's Council for exceeding sales quotas in all products
- Three-time recipient of Regional Performance Award for outstanding sales performance, leadership and teamwork
- Posted sales of 104.96% of goal for Celebrex, 107.17% of goal for Geodon, 108.48% of goal for Aricept, 111.33% of goal for Diflucan, 116.55% of goal for Zoloft, 125.16% of goal for Bextra, 145.90% of goal for Lyrica, 164.93% of goal for Zyvox, and an aggressive 318.63% of goal for Voriconozole.
Education
Master of Science (MS) - Student Personnel Administration
State University of New York (SUNY) at Buffalo
Buffalo, NYBachelor of Arts (BA) - Psychology
University at Buffalo
Buffalo, NYSkills
- Account relationship management
- Sales Presentations
- Sales strategy development
- Technical understanding
- Territory Management
- Customer Service
- Customer Communication
- Planning and coordination
- Relationship Building
- Customer Relations
- Product and service knowledge
- Pharmaceutical sales
- Sales closing
- Persuasive Communication
- Product Promotions
- Service accounts
- Lead prospecting
- Customer Retention
Professional Development
CMR Institute 2018
References
References available upon request
Timeline
SPECIALTY SALES REPRESENTATIVE
GRIFOLS, USA.
08.2018 - Current
Territory Business Manager
PURDUE PHARMA
10.2010 - 06.2018
Territory Sales Representative
FOREST LABORATORIES
02.2010 - 09.2010
Territory Sales Representative
THE SCOOTER STORE
04.2009 - 02.2010
Therapeutic Specialty Representative
PFIZER INC.
08.2008 - 01.2009
Healthcare Representative
PFIZER INC.
01.2002 - 07.2008
Master of Science (MS) - Student Personnel Administration
State University of New York (SUNY) at Buffalo
Bachelor of Arts (BA) - Psychology
University at Buffalo
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