Sandra Prado
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Receptionist
RP Exteriors (Formally Anchor Fence Llc)
09.2021 - Current
- Answer phone calls and redirect them when necessary.
- Managed the daily/weekly/monthly agenda and arrange new meetings and appointments.
- File and update contact information of employees, customers and suppliers.
- Excellent computer skills including Microsoft Excel, Outlook, Word.
- Created estimates and invoices using QuickBooks.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected credit card, cash, and check payments, processed transactions and updated relevant records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or text messages.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
ModivCare
09.2020 - 09.2021
- Adhered to and ensures all company policies and procedures.
- Documentsed details of customer interaction into system while on the phone.
- Demonstrated personal commitment to producing high quality work.
- Referred unresolved customer grievances to designated department for further investigation and resolution.
- Managed large amounts of incoming calls.
- Used telephones to reach out to customer and verify trip information.
- Identified and assess customers' needs to achieve satisfaction.
- Multi-Tasked between multiple screens while speaking with the customer.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Goodwill Excel Center
06.2017
Skills
- Bilingual (Spanish & English)
- Team Player
- Time Management
- Flexibility/Adaptability
- Organization and Efficiency
- PC Proficiency
- Problem-solving
- Multi-Task
- Business Administration
- Verbal and Written Communication
- Microsoft Office
- Telephone Skills
- Business Administration
- Verbal and Written Communication
- Microsoft Office
- Telephone Skills
Timeline
Receptionist
RP Exteriors (Formally Anchor Fence Llc)
09.2021 - Current
Customer Service Representative
ModivCare
09.2020 - 09.2021
High School Diploma -
Goodwill Excel Center
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