Sandra Prosper
Carlstadt
Summary
Healthcare professional proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Social Work Care Coordinator
VNS Health
01.2023 - Current
- Use company software and databases to maintain records of services performed and patient conditions.
- Manage member caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Develop strong relationships with community partners, facilitating referrals and collaboration on behalf of members.
- Assess member's needs and connected them with appropriate resources to ensure optimal health outcomes.
- Facilitate communication among healthcare providers, streamlining the coordination of services for members.
- Coordinate discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Utilize data analysis tools to identify trends in member needs, allowing for more targeted intervention strategies.
- Streamline information sharing between healthcare providers by implementing secure electronic communication systems.
- Conduct regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from members and providers.
- Educate members on self-care strategies, promoting independence and empowering them to manage their health conditions.
Social Worker
Impresiv Health/VNS Health
10.2021 - 01.2023
- Updated client documentation for accurate, compliant and current records.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for members.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved members well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular monthly contact with members as per guidelines
- Increased members engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Collaborated with other professionals to plan and coordinate care for members.
- Participated in professional development and training opportunities to enhance clinical skills.
Social Worker
Montefiore Medical Center
08.2020 - 10.2021
- Provide psychosocial support to patients and families in an inpatient care setting
- Educate patients and family on illnesses and treatment plans
- Facilitate discharge planning in collaboration with medical team
- Maintain local knowledge of resources to provide referral options for discharge planning.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
Case Manager MMC
Centene-Fidelis Care NY
10.2019 - 08.2020
- Managed long term custodial care members to ensure appropriate placement/care
- Conducted clinical documentation review
- Entered and maintained assessments, authorizations and pertinent medical/clinical information into various management systems
- Developed, assessed and adjusted as needed the care plans to promote desired outcome
- Identified related risk management quality concerns and reported these scenarios to the appropriate resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Social Worker
MJHS Hospice and Palliative Care
07.2017 - 10.2019
- Provided psychosocial support and other Social Work services to Hospice patients and their families in the inpatient setting
- Assessed and provide pre-and post-bereavement phases of hospice service
- Served as social work member of Hospice staff and liaison between hospice and inpatient staff
- Developed social work plan of care, goals and makes recommendations based on patient/family needs for patient who are direct admission
- Created social work plan of care and discharge plans when appropriate for patients admitted into inpatient units.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Social Worker
New York Presbyterian Hospital
02.2016 - 06.2017
- Helped patients cope with illnesses and other health related challenges
- Identified the psychosocial and environmental needs of patients
- Provided leadership in the development of a plan of care to facilitate a safe discharge
- Educated health professionals about the impact of patient and family psychosocial factors in delivery outcomes of healthcare.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Mental Health Therapist
Montefiore Behavioral Health Center
05.2015 - 02.2016
- Manages a caseload of over 250 patients; both high risk and chronically ill
- Provides individual and group psychotherapy services to socio-culturally diverse population diagnosed with major psychiatric disorders, attention disturbances, anxiety depression and substance abuse in English
- Provides individual assessment and treatment planning
- Leads weekly psychotherapy groups using multi-modal approaches- CBT, psychoeducation
- Documents patient’s behavior and treatment, collaborated with treatment team around treatment issues
- Provides crisis intervention and emergency services.
Operations Supervisor
Montefiore Medical Center
12.2012 - 05.2015
- Attendance tracking, monitoring, training, educating and assessing staff competencies
- Oversaw the day-to-day operations of the Customer Service Department
- Evaluated staffing recruitments
- Data analysis of productivity and key performance indicators
- Engaged with special projects as deemed necessary by the department
- Participated in performance reviews.
Education
Master of Social Work -
Fordham University
New York, NY07.2013
Bachelor of Arts in Social Work -
Fordham University
Harrison, NY06.2012
Skills
- Microsoft word
- Powerpoint
- EMR
- ECIN
- QCARE
- Creole
- EPIC
- MindLinc
- Netsmart
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Healthcare operations
- Goal Setting
- Policy Adherence
- Quality Assurance
- Process Improvements
- Insurance Practices
- Organizational standards
- Interdepartmental Collaboration
- HIPAA Guidelines
- Critical Thinking
- Decision-Making
- Process Improvement
- Problem Identification
- Process Implementation
Areas Of Specialty
- Domestic Violence
- Sexual Abuse
- Suicide Risk Assessment
- Psychotherapy
- Discharge Planning
- Treatment Plans
Timeline
Social Work Care Coordinator
VNS Health
01.2023 - Current
Social Worker
Impresiv Health/VNS Health
10.2021 - 01.2023
Social Worker
Montefiore Medical Center
08.2020 - 10.2021
Case Manager MMC
Centene-Fidelis Care NY
10.2019 - 08.2020
Social Worker
MJHS Hospice and Palliative Care
07.2017 - 10.2019
Social Worker
New York Presbyterian Hospital
02.2016 - 06.2017
Mental Health Therapist
Montefiore Behavioral Health Center
05.2015 - 02.2016
Operations Supervisor
Montefiore Medical Center
12.2012 - 05.2015
Master of Social Work -
Fordham University
Bachelor of Arts in Social Work -
Fordham University
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