Summary
Overview
Work History
Education
Skills
Creating art from Wine Bottles, Art, Drawing
Timeline
StoreManager

Sandra Puga

Mission,CA

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Nordstrom Rack. Demonstrates exceptional cash management and POS system operation skills, alongside a commitment to reliability and maintaining composure under pressure. Excelled in fast-paced environments, significantly improving guest services through focused customer interactions and efficient problem resolution.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Nordstrom Rack
04.2024 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Redeemed coupons to discount purchases.

Cashier

Smart and Final
07.2022 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Chevron Gas
04.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

CSP

HR Block
01.2016 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

GED -

Glendale Community College
Glendale, CA
08.2010

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Cash Management
  • Product Knowledge
  • Customer Focus
  • Cash handling expertise
  • Customer inquiries
  • POS System Operation
  • Guest Services

Creating art from Wine Bottles, Art, Drawing

Taking a simple wine bottle and creating with tissue paper, decals, stickers, jewels and beautiful magical creations on a bottle.

Timeline

Customer Service Cashier

Nordstrom Rack
04.2024 - 08.2024

Cashier

Smart and Final
07.2022 - 04.2024

Cashier

Chevron Gas
04.2022 - 11.2022

CSP

HR Block
01.2016 - 07.2021

GED -

Glendale Community College

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Sandra Puga