Sandra Ramirez
Pomona,CA
Overview
10
10
years of professional experience
Work History
Intake Coordinator
Urgent Hospice & Outreach Home Health Services Inc
2018.09 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Intake Coordinator
Anita Hospice Inc
2022.04 - 2022.12
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Deli Clerk
Sprouts
2021.12 - 2022.03
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Shift Supervisor
Wahoos Fish Tacos
2014.09 - 2020.03
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Arts - Communications
California State University San Bernardino
San Bernardino, CA06.2020
Skills
- Team Leadership
- Relationship Building
- Multitasking and Organization
- Scheduling and Calendar Management
- Documentation and Recordkeeping
- Self Motivated
- Strong Work Ethic
- Problem-Solving
- Time Management
- Goal Oriented
- Strong Computer Skills
- Excellent Communication
- Adaptability and Flexibility
Languages
English
Spanish
Professional Experience
Children's Ministry Volunteer – Kinder through 2nd Grade Lead
Patria Church - Pomona, CA (04/2022–Current)
- Reinforce policies for safety and security of children, including use of check-in and check out technology.
- Serve as a great role model for more than 20 children by teaching them how to learn, play, grow and serve as part of the church.
- Establish respectful and caring environment to ensure all children feel welcomed.
Timeline
Intake Coordinator
Anita Hospice Inc
2022.04 - 2022.12
Deli Clerk
Sprouts
2021.12 - 2022.03
Intake Coordinator
Urgent Hospice & Outreach Home Health Services Inc
2018.09 - Current
Shift Supervisor
Wahoos Fish Tacos
2014.09 - 2020.03
Bachelor of Arts - Communications
California State University San Bernardino
Similar Profiles
Nicky YoungNicky Young
Administrator/Operations Manager/Assistant Administrator/Office Manager at Outreach Health Services, Outreach Home CareAdministrator/Operations Manager/Assistant Administrator/Office Manager at Outreach Health Services, Outreach Home Care
Joshua PageJoshua Page
Live-In Caregiver at Outreach Home Health ServicesLive-In Caregiver at Outreach Home Health Services
JULIO BLANCOJULIO BLANCO
Home Health Registered Nurse Case Manager at Pathways Home Health And Hospice ServicesHome Health Registered Nurse Case Manager at Pathways Home Health And Hospice Services