Sandra Ramirez
Pomona,CA
Overview
10
10
years of professional experience
Work History
Intake Coordinator
Urgent Hospice & Outreach Home Health Services Inc
09.2018 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Intake Coordinator
Anita Hospice Inc
04.2022 - 12.2022
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Deli Clerk
Sprouts
12.2021 - 03.2022
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Shift Supervisor
Wahoos Fish Tacos
09.2014 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Arts - Communications
California State University San Bernardino
San Bernardino, CA06.2020
Skills
- Team Leadership
- Relationship Building
- Multitasking and Organization
- Scheduling and Calendar Management
- Documentation and Recordkeeping
- Self Motivated
- Strong Work Ethic
- Problem-Solving
- Time Management
- Goal Oriented
- Strong Computer Skills
- Excellent Communication
- Adaptability and Flexibility
Languages
English
Spanish
Professional Experience
Children's Ministry Volunteer – Kinder through 2nd Grade Lead
Patria Church - Pomona, CA (04/2022–Current)
- Reinforce policies for safety and security of children, including use of check-in and check out technology.
- Serve as a great role model for more than 20 children by teaching them how to learn, play, grow and serve as part of the church.
- Establish respectful and caring environment to ensure all children feel welcomed.
Timeline
Intake Coordinator
Anita Hospice Inc
04.2022 - 12.2022
Deli Clerk
Sprouts
12.2021 - 03.2022
Intake Coordinator
Urgent Hospice & Outreach Home Health Services Inc
09.2018 - Current
Shift Supervisor
Wahoos Fish Tacos
09.2014 - 03.2020
Bachelor of Arts - Communications
California State University San Bernardino