Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Ramirez

Phoenix,AZ

Summary

Bilingual professional with 20 years of diverse experience in Surgery Scheduling, Medical Assistance, Health Unit Coordination, and Executive Assistance. Recognized for delivering superior support services, fostering excellent relationships with physicians, nurses, and administrative staff. Core competencies include high productivity in data entry and record keeping, alongside strong organizational and communication skills. Proficient in Microsoft Office Suite and various medical software systems, committed to enhancing operational efficiency and patient satisfaction.

Overview

25
25
years of professional experience

Work History

Clerk

United States Postal Service
05.2017 - Current
  • Perform a variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sortation and distribution.
  • Lobby customer service assistant clerk and dispatch.
  • Prepare work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
  • Remove sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
  • Provide service at public window for non-financial transactions.

Surgery Coordinator

Arizona Center for Hand Surgery
10.2016 - 03.2017
  • Responsible for coordinating surgery orders with anesthesia, surgery centers and attending to physician schedules.
  • Verify insurance, request and obtain authorization for surgery, collect deductibles and co-insurance, work closely with billing department, order equipment for surgeries from various vendors, send out anesthesia line-ups to various companies, create daily census report, surgery confirmation calls, obtain consent forms from clinical staff and enter it in patient chart.
  • Create surgery packets and send out to the surgery centers/hospitals.
  • Documents all interactions on patient accounts within the EMR.
  • Translate and recently travel to satellite office.

Scheduler

Valley Anesthesia
08.2016 - 10.2016
  • Schedule anesthesiologists at multiple hospitals and surgery facilities.
  • Work closely with scheduling physicians and physician’s managers to administer daily and on-call schedules.
  • Data entry received by fax or e-mail to enter patient information for surgery.
  • Notify necessary physicians, operating room personnel and other scheduling staff of any cancellations, added cases or changes in time.
  • Confirm cases and able to effectively handle multiple phone lines.
  • Other duties assigned.

Health Unit Coordinator-Post Anesthesia Care Unit

Phoenix Children’s Hospital
Phoenix, USA
05.2011 - 08.2016
  • Coordinator for three different recovery departments.
  • General Surgery, Endoscopic Surgery and Radiology.
  • Daily tasks include printing the O.R.
  • Schedule for the departments, looking up patient information and location, acquiring all medical equipment needed for the day and supplies, assigning patients to the nurses, collecting necessary medical records, preparing forms for admission and discharges, collaborating with physicians, nurses, and other healthcare workers within secretarial or general office function at a long term care home, or other medical facility.
  • Produce daily and monthly reports on department productivity.
  • Transport patients scheduled to go home after surgery.
  • Answer a high volume of phone calls.
  • My strong communication skills, including verbal and written have set a strong bond with my department as well as others involved with patient care.
  • Work very well under stressful situations and still able to effectively multi-task.

Surgery Scheduler

Pediatric Surgeons of Phoenix
Phoenix, USA
02.2007 - 05.2011
  • Perform surgery scheduling activities for high volume, 10 surgeon pediatric surgical practice, educate patients and their families to ensure accurate surgery information and instructions provided in a timely manner.
  • International clinic and surgical coordinator for semi-annual visits by surgeon (Peru), daily and weekly reporting activities that aid Practice Manager in presenting financial information to surgeons.
  • Established excellent working relationships with internal Authorizations Department, coordinate multidisciplinary surgeries with outside medical offices, hospitals and outpatient surgical facilities throughout the Phoenix area.
  • Collaborated with Marketing Department to translate and design Spanish forms and informational brochures.
  • Back-up for front office personnel, miscellaneous team projects.

Front Office

Medimin
Scottsdale, USA
07.2006 - 02.2007
  • Fulfilled front office duties including check-in and check-out of patients, collected co-pays, managed daily reporting activities, inventory management of administrative and medical supplies, supported back office staff with procedures including vitals, injections, and translation assistance.

Front Office, M.A, VFC Coordinator

MedPro Pavilions
Phoenix, USA
03.2004 - 07.2006
  • Medical Assistant with excellent patient and doctor relations, roomed patients, gathered vitals, handled prescription refills, administered Small Volume Nebulizer (SVN) treatments, blood draws, injections, EKGs, laboratory studies, pap smears, and assisted physicians with minor in-office procedures.
  • Assisted Front Office with check-in and check-out, triage patient calls and assigned to appropriate department/physician, medical records, referrals, surgery scheduling, inventory management of medical supplies, maintained records of and issued monthly reports of all pediatric vaccinations as the Pediatric Department Lead.

Medical Assistant

MedPro Orthopaedics
Phoenix, USA
03.2001 - 03.2004
  • Medical Assistant in sports medicine, trauma, pediatric, general orthopaedic environment, reported to 3 surgeons and 1 physician assistant to manage comprehensive front and back office operations including post-op follow up and wound care, prescription refills, referrals and authorizations, surgery scheduling, administration of physician work schedules and calendars, general patient call backs, personalized follow-up calls to post-surgical patients, maintenance of medical records.

Front Office Scheduler

Institute for Bone and Joint Disorders
Phoenix, USA
03.2000 - 03.2001
  • Scheduled new and established patient appointments for 5 orthopaedics surgeons, compiled medical charts and records to ensure all pertinent medical history and patient information accuracy, insurance verification, switchboard operations, translation services for back office and medical personnel, referrals and authorizations, composed pre-op instructions and surgery time notification to effectively inform patients via mail.

Education

Associate for Occupational Health Care - Medical Assistant

They Bryman School
Phoenix, AZ
03.1999

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05.1996

Skills

  • Research
  • Medical office administration
  • Check-in coordination
  • Phlebotomy
  • Completing insurance forms
  • Confidentiality
  • Records retrieval
  • File maintenance
  • Relationship building
  • Database management
  • Calendar management
  • Scanning and copying
  • Quality management
  • Processing mail
  • Point of sale operation
  • Prioritization
  • Operations support
  • Mail handling
  • Meeting coordination
  • Travel arrangements
  • Cash management
  • Verbal and writing communication
  • Peer relationships
  • Administrative support
  • Customer satisfaction
  • Proficient in technology
  • Supply tracking
  • Correspondence writing
  • Record preparation
  • Cash handling
  • File and database management
  • Schedule and calendar management
  • Mail processing
  • Document management
  • Billing and coding
  • Administrative tasks
  • Telephone etiquette
  • Handling payments
  • Typing speed
  • Filing systems
  • Quality control
  • Patient-focused care
  • Communicating with patient families
  • Vital sign monitors
  • Clinical operations
  • Customer service
  • Suture removal
  • Specimens collection and processing
  • Verifying insurance
  • Scheduling expertise
  • Pre-authorization management
  • Obtaining authorizations
  • Teamwork orientation
  • Chart assembly
  • Patient education
  • Patient registration
  • Patient scheduling expertise
  • Patient referrals

Languages

Spanish
Native/ Bilingual

Timeline

Clerk

United States Postal Service
05.2017 - Current

Surgery Coordinator

Arizona Center for Hand Surgery
10.2016 - 03.2017

Scheduler

Valley Anesthesia
08.2016 - 10.2016

Health Unit Coordinator-Post Anesthesia Care Unit

Phoenix Children’s Hospital
05.2011 - 08.2016

Surgery Scheduler

Pediatric Surgeons of Phoenix
02.2007 - 05.2011

Front Office

Medimin
07.2006 - 02.2007

Front Office, M.A, VFC Coordinator

MedPro Pavilions
03.2004 - 07.2006

Medical Assistant

MedPro Orthopaedics
03.2001 - 03.2004

Front Office Scheduler

Institute for Bone and Joint Disorders
03.2000 - 03.2001

Associate for Occupational Health Care - Medical Assistant

They Bryman School

High School Diploma -

Carl Hayden High School

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Sandra Ramirez