Sandra Ramirez Myers
Converse,TX
Summary
Dynamic leader and skilled phlebotomist with extensive experience at South Texas Blood & Tissue, adept at enhancing patient experiences and streamlining transportation logistics. Excelled in managing schedules and inspecting vehicles, ensuring safety and efficiency. Proven track record in mentoring staff, improving team performance by fostering professional growth. Achieved a significant increase in internal hiring, demonstrating exceptional customer service and operational management skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Over 4 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Knowledgeable [Desired Position] with robust background in coordinating and optimizing transportation operations. Proven track record in managing logistics, improving route efficiency, and ensuring timely deliveries. Demonstrated expertise in fleet management and regulatory compliance.
Overview
25
25
years of professional experience
Work History
Transportation Specialist/Courier
Comfort Care Transportation
08.2020 - 10.2024
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
- Coordinated patient transportation arrangements for those requiring assistance, ensuring timely arrivals and departures from appointments.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Transport Driver
Mv Transporation
08.2019 - 08.2020
- Maintained high customer satisfaction by working quickly and accurately.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Updated daily logs and customer paperwork with relevant details.
Courier
Jaguar Logistics Services
11.2017 - 08.2019
- Ensured sample integrity with proper handling, packaging, and storage during transport.
- Adhered to strict confidentiality guidelines regarding patient information and test results during transportation tasks.
- Informed lab personnel of any discrepancies or issues encountered during the delivery process for timely resolution.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Phlebotomist Tech/Driver/Team Lead/Trainer
South Texas Blood & Tissue
03.2000 - 04.2016
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Obtained client medical history, medication information, symptoms, and allergies.
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
- Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
- Contributed to a positive workplace culture through active engagement in team meetings and events.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
- Facilitated training programs for new hires, improving overall team skillset and knowledge base.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified proper storage and transportation of specimens to laboratories.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for phlebotomy and vitals training courses.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
Education
Medical Assistance
Medical And Dental Assistance School
Unknown07-1999
High School Diploma -
John F Kennedy High School
1922 S General McMullen Dr, San Antonio TX 7822606-1984
Skills
- Assisting customers
- Managing schedules
- Inspecting vehicles
Languages
English
Spanish
Timeline
Transportation Specialist/Courier
Comfort Care Transportation
08.2020 - 10.2024
Transport Driver
Mv Transporation
08.2019 - 08.2020
Courier
Jaguar Logistics Services
11.2017 - 08.2019
Phlebotomist Tech/Driver/Team Lead/Trainer
South Texas Blood & Tissue
03.2000 - 04.2016
Medical Assistance
Medical And Dental Assistance School
High School Diploma -
John F Kennedy High School
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