Sandra Ramirez Ruiz
Escondido,CA
Summary
Proven Account Manager at Rupes Hydraulics, adept in customer service and satisfaction, enhanced client retention through exceptional service and strong relationship building. Skilled in Word, Excel, QuickBooks JobBoss, I've effectively coordinated projects and trained new hires, Experienced with record keeping, getting product quotes, purchasing, invoicing, accounts receivables and accounts payables, balancing cash drawers and bank deposits, Excellent team player, Hardworking and passionate job seeker with strong organizational skills eager to become a part of this company to help the team achieve company goals.
Overview
19
19
years of professional experience
Work History
Account Manager
Rupes Hydraulics
725 N. Twin Oaks Valley Rd., San Marcos, CA
02.2017 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Assisted in office procedures by balancing cash drawers, accounts payables, account receivables and bank deposits.
Office Manager
Meza Automotive Paint
08.2005 - 07.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service by addressing client inquiries or concerns via phone calls or email correspondence.
- Balanced cash drawers, managed accounts receivables, accounts payables and bank deposits.
- Updated and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coached new hires on company processes to achieve maximum production.
- Facilitated smooth communication addressing concerns promptly to maintain harmonious work relationships.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED -
Escondido Adult School
220 W. Crest St., Escondido, CA. 9202506.2003
Skills
- Customer Service and Satisfaction
- Teamwork and Collaboration
- Goal-Oriented
- Order Processing (Getting Quotes, Creating Estimates, Purchase Orders, Invoicing)
- Administrative Oversight, Record Keeping and Filing
- Account Receivables, Account Payables
- Word, Excel, Outlook, QuickBooks and JobBoss software expertise
- Employee Training
- Dependable, Consistent and Punctual
- Work Ethic and Dedication
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Rupes Hydraulics
02.2017 - 06.2024
Office Manager
Meza Automotive Paint
08.2005 - 07.2016
GED -
Escondido Adult School
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