Summary
Overview
Work History
Education
Skills
Recognitions
Personal Information
Timeline
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Sandra Ramos Flores

Sandra Ramos Flores

Haines City,FL

Summary

I consider that I having sufficient capacity to perform any type of work in the Hotel industry. I like what I do since I have been working in the hotel industry for many years and I have the capacity and experience of customer service.

Overview

18
18
years of professional experience

Work History

Regular Mail Carrier

USPS
02.2021 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.

Star Service Attendant

Loews Hotels & Resorts
07.2007 - 02.2021
  • I work as server providing service to our guest in the room delivering what they need including food orders
  • As a server am responsable for every single order as the guest wanted
  • I consider that I having sufficient capacity to perform any type of work in the Hotel industry
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Asked customers for confirmation of meal satisfaction.
  • Maintained clean and professional appearance during work shift.
  • Communicated clearly with cooking staff, confirmed orders and answered questions.
  • Provided exceptional customer support by addressing needs quickly and professionally.

Pharmacy Technician

CVS Health / CVS Pharmacy
04.2011 - 03.2014
  • Care for the patient
  • Receive and interpret the prescription issued by the physician
  • Management of inventory of medicines per month and any other fusion that I was assigned by the pharmacist in turn
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Bus Attendant & Server

W retreat & spa
04.2016 - 05.2017
  • Company Overview: I work for the company Starwood W hotel Retreat and Spa in Vieques, PR
  • I give customer service at breakfast providing a unique service where the guest feels comfortable and compliant with the service
  • I am aware that each order is delivered on time and as ordered
  • I like what I do since I have been working in the hotel industry for many years and I have the capacity and experience of customer service
  • I also have the experience of working banquets for both private events and group events
  • Also work in the hotel cafeteria for which you work in the making of sandwiches, burritos among others providing service to the guest
  • I also had the opportunity to service the room by carrying food orders as well as filling the munchies of the rooms
  • I consider having sufficient capacity to perform any type of work in hotel
  • I work for the company Starwood W hotel Retreat and Spa in Vieques, PR

Line Cook

HOTEL CONQUISTADOR
10.2007 - 01.2009
  • Preparation and plate of salads and desserts as well as preparation of hot food
  • Plate for events where they required banquet and any other function that I was assigned as it was unpredictable that we were waiting on the turn

Education

Associate - pharmacy technician

National University Collage
Río Grande, PR
03-2017

Skills

  • Customer service
  • Interpersonal communication
  • Conflict resolution
  • Service sales
  • Teamwork and collaboration
  • Problem-solving abilities
  • Punctuality
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Hospitality and accommodation

Recognitions

Employee of the Month, 02/01/16, Hard worker. Friendly and I do more than expected.

Personal Information

  • Willing To Relocate: anywhere
  • Authorized To Work: US for any company

Timeline

Regular Mail Carrier

USPS
02.2021 - Current

Bus Attendant & Server

W retreat & spa
04.2016 - 05.2017

Pharmacy Technician

CVS Health / CVS Pharmacy
04.2011 - 03.2014

Line Cook

HOTEL CONQUISTADOR
10.2007 - 01.2009

Star Service Attendant

Loews Hotels & Resorts
07.2007 - 02.2021

Associate - pharmacy technician

National University Collage

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Sandra Ramos Flores