Sandra Rehrig
Walnutport,PA
Summary
Proven Insurance Verification Specialist with a track record of enhancing patient satisfaction and streamlining verification processes at Allentown Diagnostic Imagining. Expert in HIPAA compliance and insurance coverage verification, coupled with exceptional attention to detail and patient confidentiality. Achieved significant improvements in billing accuracy and efficiency, demonstrating a strong ability to train staff and manage sensitive data.
Pragmatic Insurance Verification Specialist touting 8 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Insurance Verification Specialist
EPGI
12.2021 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Insurance Verification Specialist
Allentown Diagnostic Imagining
02.2017 - 12.2021
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
St Luke's Physician Group
01.2011 - 02.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Updated patient records with accurate, current insurance policy information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Transporter
Lehigh Valley Hospital and Health Network
03.2008 - 11.2009
- Demonstrated excellent communication skills while interacting with patients, families, and healthcare team members for optimal service delivery.
- Handled sensitive medical equipment carefully during transport, minimizing the risk of damage or loss.
- Developed strong rapport with diverse patient populations through attentive listening skills and empathetic communication techniques.
- Ensured patient safety during transport by adhering to proper lifting and handling techniques.
- Increased hospital efficiency with prompt responses to transport requests from various departments.
- Participated in ongoing training and workshops to stay current on best practices in patient transport and safety measures.
- Contributed to a reduction in patient wait times by promptly completing assigned transports efficiently and professionally.
- Collaborated with nursing staff to ensure smooth transfers of patients between units or departments.
- Maintained accurate documentation of patient transports, ensuring compliance with hospital policies and procedures.
Education
High School Diploma -
Northern Lehigh
Slatington, PA06.1983
Skills
Attention to Detail
Patient confidentiality
HIPAA Compliance
Insurance Coverage Verification
Eligibility Determination
Data entry proficiency
Data Entry and Review
Coverage and Authorizations
Medicaid knowledge
Understanding of medical terms
Medical Billing
Referral Coordination
Follow-Up Procedures
Radiology Knowledge
CPT Coding
Insurance Authorizations
Epic Systems
Timeline
Insurance Verification Specialist
EPGI
12.2021 - Current
Insurance Verification Specialist
Allentown Diagnostic Imagining
02.2017 - 12.2021
Medical Assistant
St Luke's Physician Group
01.2011 - 02.2017
Transporter
Lehigh Valley Hospital and Health Network
03.2008 - 11.2009
High School Diploma -
Northern Lehigh
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