Richard Reid
Murphy,TX
Summary
Resourceful candidate offering history of success coordinating and monitoring business operations. Effective leader with unwavering work ethic and high commitment to quality customer service. Excellent customer relations aptitude and relationship-building skills. Talented at building relationships with customers and solving problems. Excellent communication, decision-making and planning skills. Seeking full-time position that offers professional challenges utilizing leadership, communication relation building and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Site Manager
Document Technologies Inc
06.2005 - 08.2014
- Provided direct management of 20 personnel offering legal outsourcing services for law firms.
- Enhanced project efficiency by implementing streamlined processes and increased productivity by 10%
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Managed mailroom, printing and copy center services to ensure quality workmanship and adherence to project timelines and specification.
- Supervised job site operations and coordinated vendor services.
- Provided critical analysis to identify best alternative solutions to client problems.
Implementation & Training Director
GetWell Network
01.2001 - 06.2005
- Developed marketing strategies for newly based interactive patient care company.
- Managed 32 hospital facility healthcare systems.
- Enhanced employee performance and retention by developing comprehensive training programs tailored to organizational needs.
- Streamlined onboarding processes and created new hire packages reducing time-to-productivity and improving employee satisfaction.
- Created employee standard operating procedures for training models to market products and enhance sales.
- Conducted workshops and trained 32 managers on system operations to assist company in meeting desired business results.
- Acted as liaison to coordinate activities with IT departments and assisted in system maintenance.
- Administered and installed interactive software/hardware systems in hospital facilities.
- Collaborated with healthcare facilities to align training programs with organizational goals and objectives.
Education
Bachelor of Arts - Drama/Dance - Marketing Minor
Ohio University
Athens, OH05.1987
Skills
- Personnel Management
- Customer Relationship Management
- Decision Making
- Problem Solving
- Strong communication
- Multitasking
Timeline
Site Manager
Document Technologies Inc
06.2005 - 08.2014
Implementation & Training Director
GetWell Network
01.2001 - 06.2005
Bachelor of Arts - Drama/Dance - Marketing Minor
Ohio University
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