Sandra Restrepo
Homestead,FL
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at notable establishments like Holiday Inn Express Hotel Suites. Skilled in reservation processing and concierge service, I excel in teamwork and collaboration, significantly improving service delivery. Expert in leveraging property management systems for operational efficiency, my focus on detail and staff supervision has consistently elevated guest experiences.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
06.2023 - 07.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Hotel Front Desk Clerk
Best Western Hotel
11.2021 - 07.2023
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Completed late check-ins and directed guests to rooms and facilitie
Front Desk Concierge
NFC Amenity Management
04.2019 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Improved guest satisfaction by promptly attending to poolside requests.
- Coordinated with pool staff to ensure seamless service delivery to guests.
Shift Lead
Walgreens
02.2012 - 03.2013
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Far Rockaway High School
Brooklyn, NY06-1985
Skills
- Reservation processing
- Property management systems
- Concierge service
- Hotel services and hospitality
- Computer skills
- Teamwork and collaboration
- Payment processing
- Detail-oriented
- Staff supervision
- Multitasking
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
06.2023 - 07.2024
Hotel Front Desk Clerk
Best Western Hotel
11.2021 - 07.2023
Front Desk Concierge
NFC Amenity Management
04.2019 - 05.2021
Shift Lead
Walgreens
02.2012 - 03.2013
High School Diploma -
Far Rockaway High School
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