Sandra Retell
Valley Falls,NY
Summary
Reliable and upbeat long term Customer Service Professional successful at promoting customer and business loyalty, satisfaction and commitment with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Operations Specialist skillful in executing effective operating rhythms and standard operating procedures. Expertise in analyzing, articulating and solving various problems, comfortable working independently or as part of team. Adept at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
17
17
years of professional experience
Work History
Export Operations Specialist
Trans Border Global Freight Systems Inc
09 2022 - Current
- Facilitated business to business air and ocean shipments, determining timely transport of goods from USA point of origin to international final destination.
- Stayed on top of in transit shipment locations and current status to update business client.
- Provide up to date tracking information to enable clients to monitor progress of shipments on Cargo Wise published platform.
- Reviewed and created export documentation to ensure compliance with TSA airline and FMC seaway regulations for each shipment.
- STA certification
- Arranged delivery and storage of goods at international destinations.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Calculated weights and measures to determine most effective offering of moving goods.
- Obtained, created and reviewed required documentation to manage customs clearance for USA export and international import.
- Prepared and invoiced accurate cost estimates for international shipments to provide clients with exact fees and information door to door while maximizing company profit.
- Determined most timely and cost-effective routes for shipments, overseeing transit time, price and safet
- Handled pricing and routing for over 30 international shipments monthly.
- Communicated with drivers and dispatch to coordinate collection schedules.
- Utilized logistics Cargo Wise software to manage, monitor and track shipments from origin to destination and create documentation.
- Processed customs AES filing declarations ensuring government compliance and regulations of exported products and maintained records of customs documents .
- Correlated complete and opportune delivery of freight by attaining knowledge from clients and business partners to satisfy needs to meet stringent requirements for global client.
East Region Inventory Management
RV Retailer
01 2022 - 09 2022
- Managed daily inventory of 13 dealerships on IDS platform detailing accuracy and maintaining current stock on hand levels.
- Reviewed retail orders for errors and omissions to comply with strict company policies before submitting to OEM and placing new order of purchase.
- Updated live company Smartsheet with latest manufacturing progress information of all retail and incoming stock of current units on order for 43 stores and numerous OEM's.
- Authorized payment of OEM invoices, verified discounts, calculated rebates and dealer pack amount
- Reconciled daily stock ins and verified for correctness of 13 stores.
- Produced weekly Excel spreadsheet reports of current dealer inventory to provide OEM accurate dealer stock counts.
- Produced Excel lists of all available inventory to meet detailed criteria and prepared all necessary documentation for FEMA high volume sale bids.
- Successfully individually closed and organized FEMA fleet account winning bid of 48 total units, $1.4 million total sale price, delivered to State of LA within 7-day timeline.
- Completed weekly inventory receiving audits to track floorplan and bank payments to manufacture.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked independently with minimal supervision both in store office and at home.
- Maintained positive company relationship with numerous OEM's.
National Sales Person
RV One Superstores/Albany RV
02 2015 - 09 2021
- Provided product feature and benefits, discussed pricing with interested parties.
- Follow up using CRM software.
- Listened to customer needs and desires to identify and recommend optimal unit.
- Discussed company and OEM policies with customers, outlined restrictions and educated on policies and process.
- Effectively located inventory across various stores to meet customer needs.
- Demonstrated RV's by explaining characteristics, capabilities, technical concepts, features and taking test drives.
- Negotiated purchase/trade in prices and explained sales process, factory and extended warranty, finance offerings, and upsold optional dealer offered products.
- Qualified buyers by matching requirements and needs for RV financing, discussing finance options, monthly payments, required down payment, bank required documentation, obtaining credit application prior to turning over to F&I.
- Responded to customer inquiries via telephone, email, live chat and in person.
- Closed sales by overcoming objections, asking for sales commitment and completing purchase contracts.
- Reached out to customers after deliveries to evaluate satisfaction and determine immediate service requirements.
- Answered product questions with up-to-date knowledge of current model build specifications, attended factory provided training.
- Developed strong rapport with customers and created positive impression of business
Home Maker
Self
06.2008 - 01.2015
National Sales Person
Albany RV
12 2001 - 05 2008
Education
High School Diploma -
Ballston Spa High School
06.1999
Skills
- Excellent Communication
- Sales Closing
- Cross-selling products and services
- Negotiation
- Prospecting
- Regulatory Policies
- Customer Service
- MS Office
- Business Accounts Management
- International Correspondence
- Standard Operating Procedure
- Logistics Strategies/Schedules
- TSA Regulation
- Professional Relationships
Timeline
Home Maker
Self
06.2008 - 01.2015
Export Operations Specialist
Trans Border Global Freight Systems Inc
09 2022 - Current
East Region Inventory Management
RV Retailer
01 2022 - 09 2022
National Sales Person
RV One Superstores/Albany RV
02 2015 - 09 2021
National Sales Person
Albany RV
12 2001 - 05 2008
High School Diploma -
Ballston Spa High School
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