Sandra Retell
Valley Falls,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
F & I Manager Assistant
Keeler Motor Car Co.
03.2025 - 09.2025
- Developed strong relationships with customers, banks, credit unions, and other lending institutions to secure best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Control deal flow in showroom.
- Make extended service contracts and other owner protection programs available to customers with menu-based selling.
- Managed financing options, enhancing customer satisfaction and loyalty.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Streamlined finance processes to enhance operational efficiency and accuracy.
Export Operations Specialist
Trans Border Global Freight Systems Inc
09 2022 - 03.2025
- Facilitated business to business air and ocean shipments, determining timely transport of goods from USA point of origin to international final destination.
- Stayed on top of in transit shipment locations and current status to update business client.
- Provide up to date tracking information to enable clients to monitor progress of shipments on Cargo Wise published platform.
- Reviewed and created export documentation to ensure compliance with TSA airline and FMC seaway regulations for each shipment.
- STA certification
- Arranged delivery and storage of goods at international destinations.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Calculated weights and measures to determine most effective offering of moving goods.
- Obtained, created and reviewed required documentation to manage customs clearance for USA export and international import.
- Prepared and invoiced accurate cost estimates for international shipments to provide clients with exact fees and information door to door while maximizing company profit.
- Determined most timely and cost-effective routes for shipments, overseeing transit time, price and safest
- Handled pricing and routing for over 30 international shipments monthly.
- Communicated with drivers and dispatch to coordinate collection schedules.
- Utilized logistics Cargo Wise software to manage, monitor and track shipments from origin to destination and create documentation.
- Processed customs AES filing declarations ensuring government compliance and regulations of exported products and maintained records of customs documents .
- Correlated complete and opportune delivery of freight by attaining knowledge from clients and business partners to satisfy needs to meet stringent requirements for global client.
East Region Inventory Management
RV Retailer
01 2022 - 09 2022
- Managed daily inventory of 13 dealerships on IDS platform detailing accuracy and maintaining current stock on hand levels.
- Reviewed retail orders for errors and omissions to comply with strict company policies before submitting to OEM and placing new order of purchase.
- Updated live company Smartsheet with latest manufacturing progress information of all retail and incoming stock of current units on order for 43 stores and numerous OEM's.
- Authorized payment of OEM invoices, verified discounts, calculated rebates and dealer pack amount
- Reconciled daily stock ins and verified for correctness of 13 stores.
- Produced weekly Excel spreadsheet reports of current dealer inventory to provide OEM accurate dealer stock counts.
- Produced Excel lists of all available inventory to meet detailed criteria and prepared all necessary documentation for FEMA high volume sale bids.
- Successfully individually closed and organized FEMA fleet account winning bid of 48 total units, $1.4 million total sale price, delivered to State of LA within 7-day timeline.
- Completed weekly inventory receiving audits to track floorplan and bank payments to manufacture.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked independently with minimal supervision both in store office and at home.
- Maintained positive company relationship with numerous OEM's.
National Sales Person
RV One Superstores/Albany RV
12.2001 - 09 2021
- Provided product feature and benefits, discussed pricing with interested parties.
- Follow up using CRM software.
- Listened to customer needs and desires to identify and recommend optimal unit.
- Discussed company and OEM policies with customers, outlined restrictions and educated on policies and process.
- Effectively located inventory across various stores to meet customer needs.
- Demonstrated RV's by explaining characteristics, capabilities, technical concepts, features and taking test drives.
- Negotiated purchase/trade in prices and explained sales process, factory and extended warranty, finance offerings, and upsold optional dealer offered products.
- Qualified buyers by matching requirements and needs for RV financing, discussing finance options, monthly payments, required down payment, bank required documentation, obtaining credit application prior to turning over to F&I.
- Responded to customer inquiries via telephone, email, live chat and in person.
- Closed sales by overcoming objections, asking for sales commitment and completing purchase contracts.
- Reached out to customers after deliveries to evaluate satisfaction and determine immediate service requirements.
- Answered product questions with up-to-date knowledge of current model build specifications, attended factory provided training.
- Developed strong rapport with customers and created positive impression of business
Teller/Customer Service Representative
Trustco Bank
09.1999 - 12.2001
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing excellent service and enhancing customer satisfaction.
- Balanced cash drawer daily, promptly resolving discrepancies to maintain financial integrity.
- Educated clients on banking products and services, promoting financial literacy and informed decision-making.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
- Processed applications for new accounts.
- Executed wire transfers, stop payments and account transfers.
Education
High School Diploma -
Ballston Spa
Ballston Spa, NY06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Customer relationship management (CRM)
- Sales techniques
Timeline
F & I Manager Assistant
Keeler Motor Car Co.
03.2025 - 09.2025
National Sales Person
RV One Superstores/Albany RV
12.2001 - 09 2021
Teller/Customer Service Representative
Trustco Bank
09.1999 - 12.2001
Export Operations Specialist
Trans Border Global Freight Systems Inc
09 2022 - 03.2025
East Region Inventory Management
RV Retailer
01 2022 - 09 2022
High School Diploma -
Ballston Spa