Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Sandra rey

220 Prairie Creek Rd,TX

Summary

Adept at enhancing customer experiences and streamlining operations, I significantly reduced wait times at Clinica Integral General Hispana. My expertise in telephone skills and problem-solving fostered a professional environment, ensuring privacy and boosting client satisfaction. Skilled in financial control and team collaboration, I excel in time management and stakeholder engagement.

Experienced with front desk management, ensuring seamless flow of operations and excellent guest interactions. Utilizes effective communication skills to address inquiries and coordinate with internal teams. Knowledge of scheduling systems and office software, contributing to organized and efficient workflow.

Overview

24
24
years of professional experience

Work History

Front Office Receptionist

Clinica Integral General Hispana
04.2015 - 03.2024
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.

Office Manager

South Texas Dental
06.2000 - 02.2015
  • Monitored expenditures for better financial control.
  • Established streamlined procedures for document management for enhanced accessibility.
  • Enhanced relationships with stakeholders using proactive engagement strategies.
  • Optimized office budget by renegotiating vendor contracts.
  • Addressed customer concerns promptly, leading to increased satisfaction.
  • Fostered team collaboration by initiating regular team meetings.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Skills

  • Telephone skills
  • Appointment scheduling
  • Listening skills
  • Problem-solving skills
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Front Office Receptionist

Clinica Integral General Hispana
04.2015 - 03.2024

Office Manager

South Texas Dental
06.2000 - 02.2015
Sandra rey