Sandra Reyes
Direct Support Professional
San Clemente,CA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Elation EMR appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow.
Overview
7
7
years of professional experience
Work History
Medical Office Receptionist
Rossignol Medical Center
08.2021 - Current
- Scheduled, rescheduled and cancelled appointments for medical patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Welcomed 30 patients and visitors per day via telephone and in person.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Used Elation EHR to schedule appointments for doctor visits and procedures.
- Supported office staff and operational requirements with administrative tasks.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Entered procedure codes and diagnosis codes into medical billing software.
Direct Support Professional
360 Behavioral Health
12.2019 - 08.2021
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Recorded status and duties completed in logbooks for management.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
Project Specialist
Saddleback College
05.2019 - 08.2019
- During my time as a Project Specialist, I was in charge of planning Fall Welcome Week events for students on campus and other events throughout the semester.
- These events included: Welcome Back Bash, Volunteer Fair, Groovin’ On the Grass, and Food Trucks.
- My role as a project specialist was to find a way to make students feel engaged, and also welcome on campus.
- Being a project specialist holds a huge responsibility, I was in charge of planning the events, marketing, and overseeing the events.
- Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
- Maintained open communication by presenting regular updates on project status to Director and Senior Administrator.
Office Assistant
Saddleback College
08.2018 - 05.2019
- Interacted with Students, Staff, and Faculty by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Handled student correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
Student Success Leader
Saddleback College
09.2017 - 07.2018
- During my time as a Student Leader, I was committed to enhancing the student experience at Saddleback College by engaging and encouraging students to participate in campus activities and attend campus events.
- Taking phone calls, as well as welcoming students into the office and providing them with information on club activation.
- My additional duties consisted of completing event planning forms, submitting maintenance/AV work orders.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Worked in team environment to maintain high levels of productivity.
- Finally, I also helped with events on campus such as TED Talks, Music Performances, Commencement.
Cashier
El Pollo Loco
02.2016 - 02.2018
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelors’s Degree - Sociology
California State University, CSUF
Fullerton, CAAssociate in Arts - Liberal Studies
Saddleback College
Mission Viejo, CASkills
- First aid and safety
- Community integration
- Behavioral Management
- Direct Patient Care
- Bilingual: Spanish & English
- Employee training and development
- Social media knowledge
- Team Bonding
- Multi-line phone proficiency
- Administrative support
- Performance improvement
- Patient Chart Management
- Follow-Up Skills
- Bookkeeping Support
- EMR Systems
- Front Desk Operations
- Monthly Inventory
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Receptionist
Rossignol Medical Center
08.2021 - Current
Direct Support Professional
360 Behavioral Health
12.2019 - 08.2021
Project Specialist
Saddleback College
05.2019 - 08.2019
Office Assistant
Saddleback College
08.2018 - 05.2019
Student Success Leader
Saddleback College
09.2017 - 07.2018
Cashier
El Pollo Loco
02.2016 - 02.2018
Bachelors’s Degree - Sociology
California State University, CSUF
Associate in Arts - Liberal Studies
Saddleback College
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