Summary
Overview
Work History
Skills
Timeline
Generic

Sandra Ribeiro

Delray Beach,FL

Summary

Diligent professional with over 28 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Hardworking and reliable with strong ability in operations. Offering team management and customer service. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Accomplished operation's manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in communication, teamwork and time management.

Overview

31
31
years of professional experience

Work History

Front Desk Agent

LeSalon Destiny LB, LLC
Manalapan, FL
01.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Kept accurate records of guest transactions.
  • Managed cash drawer responsibly throughout shift.
  • Provided excellent customer service while upholding company policies.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Booked appointments into computer system for all stylists and manicurists

Business Office Manager

E. Ribeiro Corp - General Contractor
Warren, RI
12.2019 - 07.2022
  • Monitored office inventory to maintain supply levels.
  • Directed and oversaw office personnel activities.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Processed financial documents, contracts, expense reports and invoices.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Interpreted and communicated work procedures and company policies to staff.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Automated office operations, managed client correspondence and tracked records.

Franchisee

Firehouse Subs
Franklin, MA
05.2016 - 11.2019
  • Streamlined operational efficiencies, executing hands-on automotive repair, tool usage and both mechanical and construction equipment operation.
  • Handled day-to-day business issues expertly to maintain efficient, successful operations.
  • Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
  • Automated contact management system to maintain 100% client organization and goal alignment.
  • Scheduled average of 8 employees per location to keep shifts well-staffed.

Franchisee

Dunkin Donuts
Newton, MA
06.2004 - 12.2005
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Enforced federal, state, local and company rules for safety and operations.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Collaborated with team leaders on quality audits.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Built strong operational teams to meet process and production demands.

Manager of Operations

Dunkin Donuts
Newton, MA
05.1999 - 06.2004
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Created company handbook to document corporate policies and procedures.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Tracked and replenished inventory to maintain par levels.

Crew Member

Dunkin Donuts
Newton, MA, MA
06.1993 - 05.1999
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked supplies to support operations and team productivity.
  • Took orders from patrons and input selections into store computer system.
  • Presented orders to guests within anticipated service times.
  • Stocked shelves and cases with new or transferred items.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Explained current promotional information and items to patrons.

Skills

  • Business Operations Management
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Staff Training
  • Goal Setting
  • Problem Resolution
  • Scheduling and Coordinating
  • Invoicing and Billing
  • Quickbooks, Excel, Word, Dropbox

Timeline

Front Desk Agent

LeSalon Destiny LB, LLC
01.2023 - Current

Business Office Manager

E. Ribeiro Corp - General Contractor
12.2019 - 07.2022

Franchisee

Firehouse Subs
05.2016 - 11.2019

Franchisee

Dunkin Donuts
06.2004 - 12.2005

Manager of Operations

Dunkin Donuts
05.1999 - 06.2004

Crew Member

Dunkin Donuts
06.1993 - 05.1999

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Sandra Ribeiro