Sandra Richard
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Ability work across multiple platforms and work in multiple programs.
Pick up new processes and procedures quickly.
Highly motivated and dedicated.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
SquareTrade
11.2019 - Current
- Assigned to Admin Team
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
PlumChoice
02.2010 - 11.2019
- PlumChoice was merged with Squaretrade in Nov 2019.
- Assigned to Multi-Vendor Group team
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Paralegal Studies
Kaplan University
Davenport, IA05.2008
Bachelor of Science - Business Administration
University of Southern Maine
Portland, ME01.2000
Skills
- Extensive experience in a customer service setting in call centers, technical support
- I have a strong knowledge of repair processes for cell phones,
- Strong transcription & web navigation skills while providing quality phone support
- I am a flexible thinker capable of grasping new processes and procedures quickly Pick up new procedures quickly
- I have Flexibility to work a variety of shifts to meet business needs, including nights and weekends
- Ability to type at least 60 wpm
- Experience with Salesforce and Customer Relationship Management tools Ability to work with multiple programs and also working across multiple platforms
- I have a strong desire to grow and develop into a more Technical oriented role, and/or Supervisory position
- High school diploma and Bachelor's Degree
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Strong Analytical and Problem-Solving Skills
Timeline
Customer Service Representative
SquareTrade
11.2019 - Current
Customer Service Representative
PlumChoice
02.2010 - 11.2019
Bachelor of Science - Paralegal Studies
Kaplan University
Bachelor of Science - Business Administration
University of Southern Maine
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