Sandra Rico
Chula Vista,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Patient Service Representative Float Pool
Scripps Clinic
San Diego, CA
11.2018 - Current
- Performed administrative duties such as filing, faxing, photocopying.
- Maintained accurate records of services provided during each visit or procedure.
- Reviewed patient accounts for accuracy on a regular basis.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Assisted with the completion of medical forms and records.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Scanned documents into electronic health record system as needed.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Answered incoming calls in a professional manner.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled patient appointments and procedures.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Explained policies, procedures and services to patients.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Education
High School Diploma -
Palomar High School
Chula Vista, CA06-1992
Skills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Patient registration
- Customer service
- Effective communication
- Attention to detail
- Relationship building
- Multitasking Abilities
- FLUENT IN SPANISH
- Good Telephone Etiquette
- Excellent communication
- Dependable and responsible
- Data accuracy
- Time management
- Task prioritization
- Multitasking
Timeline
Patient Service Representative Float Pool
Scripps Clinic
11.2018 - Current
High School Diploma -
Palomar High School
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