Sandra Rippy
Missouri,TX
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
3
3
years of professional experience
Work History
Billing Specialist
Results CX
Lakeland, FL
05.2023 - Current
- Reviewed and investigated complex operational service requests and customer inquiries in a timely manner.
- Resolved billing discrepancies by analyzing remittances against invoices.
- Maintained accurate transaction records using billing software systems.
- Conducted regular audits of billing data to ensure accuracy and security.
- Managed customer inquiries regarding payments, account status, and billing issues.
- Collaborated with supervisors and managers to address exceptions and implement corrective actions.
Invoicing Specialist
Maximus
Maynard, Massachusetts
01.2021 - 04.2023
- Tracked field work orders for billing and invoicing processes.
- Converted work orders into accurate customer invoices based on pricing matrixes.
- Managed comprehensive technical document packages, including engineering drawings and material specifications.
- Managing daily email volumes to follow up on customers' questions and billing issues.
- Submitting invoices in the customers' systems to include emailing and uploading .pdfs.
- Be the primary point of contact between customers and billing-related questions.
- Track all billing submissions, rejections, and resubmit invoice payment.
- Track POs and remittance data.
Customer Service Representative
Best Buy
Houston, TX
09.2019 - 01.2021
- Handled high volume of inbound calls, addressing diverse subscriber needs effectively.
- Managed returns and exchanges, resolving defective product issues promptly.
- Responded to customer emails, ensuring timely communication across multiple platforms.
- Updated CRM database, maintaining accurate records of customer interactions.
- Provided answers to inquiries on product availability, billing, and order status efficiently.
- Performed Tier 1 troubleshooting for products and services, identifying root causes swiftly.
- Collaborated with internal teams to resolve problems, enhancing operational efficiency.
- Recommended products and services tailored to customer preferences.
Accounts/Office Assistant
Comag steel & Construction
Port Harcourt , Rivers State
01.2012 - 07.2015
- Assist with account reconciliations and payment processing.
- Track and follow up with missed payments.
- Streamlined office supply management and inventory for enhanced operational efficiency.
- Organized filing systems to facilitate quick information retrieval.
- Prepared documents and reports using office software to support daily operations.
- Delivered comprehensive administrative support, including copying, scanning, and document filing.
- Maintained structured filing systems for both paper documents and electronic files.
Education
Bachelor of Arts - Philosophy
University of Nigeria
NsukkaSkills
- Data input and archiving
- Customer relationship management
- Time management
- Microsoft Office proficiency
- Attention to detail
- Typing skills
- Document processing
- Analytical problem solving
References
References available upon request.
Timeline
Billing Specialist
Results CX
05.2023 - Current
Invoicing Specialist
Maximus
01.2021 - 04.2023
Customer Service Representative
Best Buy
09.2019 - 01.2021
Accounts/Office Assistant
Comag steel & Construction
01.2012 - 07.2015
Bachelor of Arts - Philosophy
University of Nigeria