David Felix
New York,NY
Summary
Accomplished Program Specialist well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
24
24
years of professional experience
Work History
Program Specialist
ACMH
03.2020 - Current
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Tracked and reported expenses accurately to manage program budgets.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Facilitated outreach activities to build community awareness.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated with local government to provide resources to clients.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Assisted in conducting needs assessments to identify key areas of service needs.
Mover
Stress Less Moving Company
05.2007 - 03.2017
- Dismantle, wrap and pack household goods to protect from damage during shipment or storage
- Unwrap and reassemble various household goods after transport
- Load and unload household goods cargo from trucks, storage facilities and homes
- Review mechanics of move with team prior to the start of the move noting any special instructions and requirements, certifying start time, loading and packing instructions and travel instructions
- Adhere to company moving policies and procedures to pack, unpack, load and unload household goods
- Inspects and inventories all loading operations to ensure compliance with shipping specifications and seals loaded truck doors.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Porter
The Dylan Hotel
06.2004 - 08.2007
- Maintained security and post during shift
- Greeted and interacted with all arriving and departing guests
- Handled, stored, and delivered luggage to guests
- Escorted guests to their rooms
- Booked car services, flagged down taxi cabs for guests
- Performed Room Attendant duties when necessary
- Performed Concierge duties when necessary.
Porter
The Radisson Empire Hotel
02.2001 - 06.2004
- Greeted and interacted with arriving and departing guests
- Handled, stored and delivered luggage to guests
- Escorted guests to their rooms
- Booked car services, flagged down taxi cabs for guests.
Education
Office Operations -
Borough of Manhattan Community College
New York, NY05.2002
High School Diploma -
West Side High School
New York, NY06.1999
Skills
- Excellent interpersonal skills
- Great Customer Service experience and skills
- Good at multi-tasking
- Detail Oriented
- Speaks, reads and understands French and Haitian Creole fluently
- Group and individual instruction
- Project Management
- Performance Assessments
- Data management familiarity
- Microsoft Office
- Problem-Solving
- Maintaining Client Records
Languages
French
Native or Bilingual
creole
Native or Bilingual
English
Native or Bilingual
Timeline
Program Specialist
ACMH
03.2020 - Current
Mover
Stress Less Moving Company
05.2007 - 03.2017
Porter
The Dylan Hotel
06.2004 - 08.2007
Porter
The Radisson Empire Hotel
02.2001 - 06.2004
Office Operations -
Borough of Manhattan Community College
High School Diploma -
West Side High School
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